Summary
Overview
Work History
Education
Skills
REFERENCES
TESTIMONIAL
Timeline
Generic

Annalise Elphick

Daleys Point,New South Wales

Summary

Motivated and enthusiastic penultimate year student determined to gain hands-on experience in the legal industry. I am eager to showcase my work ethic and am passionate about contributing effectively in a professional setting while developing legal expertise.

I am a well-rounded individual who possesses a diverse set of skills that help me to adapt, problem-solve, and think critically. I enjoy working in a collaborative team, and hold leadership experience. I have a strong ability to prioritise tasks, meet strict deadlines, and balance commitments, as evidenced by my history of balancing numerous roles and my studies.

Overview

10
10
years of professional experience

Work History

Holiday Property Assistant

Accom Holidays
Killcare, NSW
11.2024 - Current
  • Negotiates between clients and property owners with professionalism and impartiality to reach mutually beneficial resolutions.
  • Manages multiple staff members and coordinates contractors to ensure deadlines are met without compromising standards.
  • Proficient in Sherlock software
  • Precise data entry and payment processing to ensure accurate record-keeping
  • Responds to guest inquiries, complaints, and feedback across several platforms to ensure guests feel valued and generate loyalty

Food and Beverage Attendant

Crowne Plaza Terrigal Pacific
Terrigal, NSW
12.2020 - Current
  • Leads teams effectively in high-pressure environments to foster collaboration and cohesion.
  • Responds quickly to customer complaints or special requests to enhance customer satisfaction.
  • Manages high-profile guest interactions with professionalism and confidentiality to build trust and enhance the client experience.
  • Enhances operational flexibility through comprehensive training across multiple hotel outlets.
  • Memorises extensive drink recipes to enhance efficiency and optimise service delivery
  • Delivers exceptional customer service by anticipating guest needs and maintaining high standards of service and satisfaction.

HSC Supervisor

NSW Government
Gosford, NSW
11.2021 - 11.2025
  • Aided in accommodating diverse learning requirements.
  • Distributed and collected large volumes of exam material, ensuring none of it was lost.
  • Monitored compliance with exam guidelines.

Senior Shift Leader

Wagstaffe Newsagency & General Store
Wagstaffe , NSW
12.2015 - 11.2024
  • Assigned responsibilities to shift team members daily.
  • Supported large-scale logistics to prevent mishandling or losses.
  • Coached new employees on handling food, providing excellent customer service and performing barista duties.
  • Led a team of junior casuals and cultivated a collaborative atmosphere.

IHG Secondment - Food and Beverage

Hayman Island Intercontinental
Hayman Island, QLD
07.2023 - 07.2023
  • Provided valuable feedback to the host organisation and primary employer on how to implement processes from each venue to enhance operations and ensure consistency across IHG-branded hotels.
  • Leveraged customer service expertise to quickly adapt and contribute to multiple outlets with minimal onboarding time.

Restaraunt All Rounder

The View Pizzeria
Hardys Bay, NSW
10.2019 - 11.2022

Education

Bachelor of Laws Bachelor of Business - Majoring in Human Resource Management

University of Technology Sydney
Sydney, NSW
01-2026

Higher School Certificate -

Kincumber High School
Kincumber
12-2020

Skills

  • Analytical skills
  • Highly attentive
  • Communication
  • Professionalism
  • Strong work ethic
  • Proficient in Legal research and Microsoft Office programs
  • Basic MYOB and Excel skills
  • Advanced skills in Sherlock
  • Excellent organisational skills

REFERENCES

Tamara Miccoli 

Food and Beverage Manager, Crowne Plaza Terrigal Pacific 

0412 544 569

Matthew Trewin

Holiday Property Manager, Accom Killcare 

0411 319 718

TESTIMONIAL

To Whom it May Concern,

I am writing to recommend Annalise Elphick for a legal administrative assistant or palarelgal role. As Food and Beverage Manager at Crowne Plaza Terrigal, I have had the privilege of witnessing Annalise's dedication, professionalism, and outstanding work ethic firsthand.

During her time at Crowne Plaza Terrigal, Annalise has consistently proven herself to be an invaluable member of our team. Her commitment to providing exceptional service to our guests is evident in every interaction she has. Annalise goes above and beyond to ensure that guests feel welcome, comfortable, and valued during their stay, contributing significantly to our reputation for excellence in customer service.

In addition to her exceptional customer service skills, Annalise possesses strong leadership qualities and a natural ability to work effectively within a team. She takes initiative in assisting her colleagues and demonstrates a willingness to take on additional responsibilities to ensure the smooth operation of our establishment. Her positive attitude and collaborative approach make her a pleasure to work with and contribute to a positive work environment for all staff members.

Furthermore, Annalise's attention to detail and ability to handle challenging situations with grace and professionalism are commendable. She consistently maintains a calm and composed demeanour, even in high-pressure situations, and strives to find effective solutions to any issues that may arise. Her ability to think quickly on her feet and adapt to changing circumstances is a testament to her resilience and resourcefulness.

While I’m aware Annalise is studying and pursuing a career in the legal industry, I have the utmost confidence in Annalise Elphick's abilities and potential to excel in any endeavour she pursues. Her dedication, professionalism, and positive attitude will make her a valuable asset to any team, and I wholeheartedly recommend her for any future opportunities she may seek.

Should you require any further information or clarification, please do not hesitate to contact me.

Sincerely,

Tamara Miccoli

Food and Beverage Manager

Crowne Plaza Terrigal

Timeline

Holiday Property Assistant

Accom Holidays
11.2024 - Current

IHG Secondment - Food and Beverage

Hayman Island Intercontinental
07.2023 - 07.2023

HSC Supervisor

NSW Government
11.2021 - 11.2025

Food and Beverage Attendant

Crowne Plaza Terrigal Pacific
12.2020 - Current

Restaraunt All Rounder

The View Pizzeria
10.2019 - 11.2022

Senior Shift Leader

Wagstaffe Newsagency & General Store
12.2015 - 11.2024

Bachelor of Laws Bachelor of Business - Majoring in Human Resource Management

University of Technology Sydney

Higher School Certificate -

Kincumber High School
Annalise Elphick