Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ilah Ashton-Campbell

Clyde,Australia

Summary

Multi-Store Manager with over 8 years of expertise in optimizing retail operations along with strong exceptional skills in inventory management, performance analysis, and team leadership, driving significant improvements in efficiency and customer satisfaction. Known for implementing innovative strategies and fostering a collaborative environment to exceed business goals and enhance operational performance. Excellence in building high performance team through strong leadership qualities and exemplary ability to develop and adapt.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Animal Management Officer

Auckland Council
01.2020 - 05.2024
  • Implemented animal control measures, decreasing stray occurrences.

public safety.

  • Conducted public education initiatives to enhance understanding of pet ownership.

awareness.

  • Collaborate with veterinarians to boost animal welfare and

streamline operations.

  • Implement digital tracking, improving case response times and exigency.
  • Resolve complex disputes, ensuring compliance and supporting

Conducted investigations to ensure compliance with legal standards.

  • Partner with local veterinarians and shelters to improve animal welfare.
  • Resolve complex animal-related disputes, balancing public
  • safety and animal rights.

Store Manager

BP
04.2019 - 10.2022
  • Worked closely with 13 team members to implement new policies, improving safety standards and compliance.
  • Directed daily store operations, including staff rostering and performance monitoring, ensuring consistent productivity and service quality.
  • Optimized store layout and inventory management, ensuring high stock turnover and reduced waste.
  • Great Knowledge of Profit & Loss account analysis.
  • Introduced new merchandising strategies that enhanced product visibility and drove significant sales growth.
  • Led cross-functional teams to exceed sales targets, leveraging data-driven insights to optimize inventory and boost profitability.
  • Fostered a collaborative team environment, leading to improved staff morale and consistent achievement of sales goals.

Longlife Manager Nights

Woolworths NZ
10.2018 - 04.2020
  • Led nightfill team, ensuring precise stock placement and smooth store operations.
  • Supervised nightfill processes, achieving faster turnaround times and reducing stock discrepancies.
  • Implemented inventory management strategies, enhancing store performance.
  • Train and develop team members and supervisors in every department.
  • Ensure a proactive approach to all compliance requirements, keeping these records up to date and adhered to.

Assistant Longlife Manager

Countdown NZ (Woolworths)
04.2018 - 10.2018
  • Assisting the store Manager and LongLife manager with store operations, including sales planning, staff rostering, and inventory management.
  • Detects and investigates theft and other unlawful acts carried out in retail establishments, Apprehends offenders and calls police and prepare reports.
  • Ensure labour hours do not exceed budgeted hours by monitoring T&A at regular intervals.
  • Maintained high merchandise standards and executed promotional strategies effectively.
  • Conducting interviews and recruit suitable applicants with flexibility and personality
  • Ensured store readiness for daily trading, enhancing customer satisfaction and sales.

Customer Service Representative

Countdown NZ (Woolworths)
08.2017 - 04.2018
  • Managed high-volume customer interactions, ensuring efficient service delivery and adherence to company policies, resulting in improved operational efficiency.
  • Worked closely with team members to streamline processes and improve service quality, fostering a positive and productive work environment.
  • Consistently maintained a positive attitude and high energy, contributing to a welcoming atmosphere and positive customer experiences.

Education

Diploma - Hospitality And Tourism Management

Whitireia Community Polytechnic
New Zealand
06.2015

Skills

  • First aid certification
  • Fire safety certification
  • Team Leadership
  • Business Development
  • Customer Service
  • Sales Strategy
  • Staff Training
  • Problem Solving
  • Adaptability
  • Effective Communication
  • Conflict Resolution
  • Performance Analysis
  • Strategic Planning
  • Merchandising
  • Market Research
  • Control and Restraint
  • Behaviour
  • Safety Training Corrections Officer

Certification

Pepper spray

First aid

Fire safety

Control and restraint

(Corrections New Zealand)

Timeline

Animal Management Officer

Auckland Council
01.2020 - 05.2024

Store Manager

BP
04.2019 - 10.2022

Longlife Manager Nights

Woolworths NZ
10.2018 - 04.2020

Assistant Longlife Manager

Countdown NZ (Woolworths)
04.2018 - 10.2018

Customer Service Representative

Countdown NZ (Woolworths)
08.2017 - 04.2018

Diploma - Hospitality And Tourism Management

Whitireia Community Polytechnic
Ilah Ashton-Campbell