Tamika Hawke-Cox
Port Noarlunga,SA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
Work History
Bartender
Sneaky Pickle
10.2019 - 09.2021
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Hospitality Worker
Hogs Breath Cafe
03.2016 - 10.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Certificate I - RSG
HITsa
Clarence Gardens08.2017
Certificate II - Hospitality
Quality College of Australia
Wayville, SA05.2015
Skills
- Professional Appearance
- Clear and effective communication
- Works well in team or autonomously
- Proficient with POS operating system / cash handling
- Front-of-house display creation
- Exceptional customer service
- Order Accuracy
- Specials Promotion and Upselling
- Adaptable and Flexible
- Cool Under Pressure
- Strong Work Ethic
- Table setting knowledge
Timeline
Bartender
Sneaky Pickle
10.2019 - 09.2021
Hospitality Worker
Hogs Breath Cafe
03.2016 - 10.2019
Certificate I - RSG
HITsa
Certificate II - Hospitality
Quality College of Australia
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