Maddison Hinson
Griffith
Summary
With a strong background in customer service, time management, and proficient use of computer systems and phone communication, I have consistently demonstrated the ability to perform effectively in high-pressure situations while ensuring accuracy and quality. I am now looking to transition into a new field where these transferable skills can be utilized to drive success and further my professional growth.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Barista
Coffee On Bridge
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Customer Service Cashier
Coles
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and professionally handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Repair Technician
Best RV Repairs
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
Customer Service Representative
De Bortoli Wines, Riverina
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.
- Developed skills with computer applications, phone communication, and general technology, with a strong ability to quickly adapt to new software and tools.
Education
High School Diploma -
Murrumbidgee Regional Highschool
Griffith, NSWSkills
- Good time management
- Friendly and outgoing
- Exceptional customer service
- Computer proficiency
- Administrative experience
- Customer relationship management (CRM)
Certification
- NSW Driver's License
- Forklift Certification
Timeline
Customer Service Representative
De Bortoli Wines, Riverina
04.2024 - Current
Barista
Coffee On Bridge
Customer Service Cashier
Coles
Repair Technician
Best RV Repairs
High School Diploma -
Murrumbidgee Regional Highschool
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