Sadikshya Gurung
shift supervisor
queanbeyan ,NSW
Summary
Adaptable and enterprising shift supervisor with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Aldi
Sydney, Nsw
05.2015 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Delivered successful training to more than 6 employees during 3 months tenure, educating on successful work processes and productivity strategies.
- Developed and enhanced job assignments for project fresh team, planned production schedules and strengthened organization of task flows.
- Consulted with HR teams to identify and onboard optimal candidates for replenishment and customer service positions.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Customer Relations Manager
Ekta International Manpower
Kathmandu , Nepal, Bagmati
02.2013 - 02.2015
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Made customers aware of current and new programs and services.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Developed and implemented standards for staff to provide consistent service to customers.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Established performance and service goals and held associates accountable for individual performance.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Customer Relationship Manager
MPC
Kathmandu, Nepal, Bagmati
06.2010 - 01.2013
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed customer relations on ongoing basis to maximize customer retention.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Worked with clients to address and respond to client and partnership management issues.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Created customer support strategy to increase customer retention.
- Managed department call volume of 25 calls per day and coordinated department schedules to maximize coverage during peak hours
Education
Bachelor in It - Bachelor in Information Technology
University of Canberra
Canberra, ACT12.2023
Diploma of Business - Diploma of Business
Ahic
Sydney, NSW06.2021
Diploma in Leadership And Management - Diploma in Leadership And Management
Ahic
Sydney, NSW12.2020
Certificate IV - Certificate IV in Ageing Support
Ahic
Sydney, NSW08.2019
High School Diploma -
Nobel Academy
Kathmandu, Nepal03.2009
Skills
- Conflict resolution techniques
- Document management
- Strategic planning
- Business administration
- Cash handling expertise
- Safety understanding
- Operations management
- Inventory control and record keeping
Accomplishments
- Collaborated with team of 14 in the development of project fresh .
- Supervised team of 16 staff members.
Timeline
Shift Supervisor
Aldi
05.2015 - Current
Customer Relations Manager
Ekta International Manpower
02.2013 - 02.2015
Customer Relationship Manager
MPC
06.2010 - 01.2013
Bachelor in It - Bachelor in Information Technology
University of Canberra
Diploma of Business - Diploma of Business
Ahic
Diploma in Leadership And Management - Diploma in Leadership And Management
Ahic
Certificate IV - Certificate IV in Ageing Support
Ahic
High School Diploma -
Nobel Academy
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