Fiona Stewart
Douglas,Qld
Summary
Proven track record in enhancing student engagement and collaborative learning at Ardor College through innovative educational technology and adaptive learning strategies. Expert in assessment techniques, with a knack for fostering significant improvements in classroom efficiency and student comprehension. Skilled in mentoring with a strong focus on achieving results, evidenced by increased salon revenue and client satisfaction in previous senior hairstylist roles. Supportive training with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained in MYOB and Outlook use and negotiation. Known for goal-oriented mindset and education.
Overview
39
39
years of professional experience
Work History
Educator Trainer
Ardor College
01.2023 - Current
- Incorporated diverse materials into lesson plans to accommodate various learning styles and cultural backgrounds of students.
- Improved classroom efficiency with effective time management strategies, ensuring timely completion of tasks and assignments.
- Established clear expectations for behavior and academic performance, fostering a respectful and focused classroom environment.
- Continually updated personal knowledge in the field of education through professional development opportunities, workshops, and conferences.
- Enhanced student comprehension by utilizing a variety of teaching methods and incorporating visual aids in lessons.
- Evaluated student progress regularly through assessments, providing constructive feedback for improvement.
Customer Service Representative
Beautopia Hair
11.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Senior Hairstylist
Just Cuts
02.2018 - 11.2020
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
Senior Hairstylist
MB Hair and Co
10.2012 - 09.2015
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
Senior Hairstylist
Brush and Comb Salon
06.2006 - 04.2011
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
Administrative Assistant
Rockhampton TAFE
07.1985 - 12.1989
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Certificate IV - Training And Assessment
Masters in Education Pty Ltd
Sydney, NSW01.2023
Certificate III - Hairdressing
Rockhampton TAFE
Rockhampton, QLD12.1993
Skills
- Student Engagement
- Collaborative learning
- Adaptive Learning
- Educational technology
- Assessment Strategies
- Special Education
- Teaching strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Educator Trainer
Ardor College
01.2023 - Current
Customer Service Representative
Beautopia Hair
11.2020 - 01.2023
Senior Hairstylist
Just Cuts
02.2018 - 11.2020
Senior Hairstylist
MB Hair and Co
10.2012 - 09.2015
Senior Hairstylist
Brush and Comb Salon
06.2006 - 04.2011
Administrative Assistant
Rockhampton TAFE
07.1985 - 12.1989
Certificate IV - Training And Assessment
Masters in Education Pty Ltd
Certificate III - Hairdressing
Rockhampton TAFE
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