Novance Ah Chong
EDENS LANDING,QLD
Summary
Reliable and upbeat team player successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative
Jaylon Pacific
11.2021 - 07.2023
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Built and maintained effective relationships with peers and upper management
- Informed customers about all product lines and services offered by the company
- Kept current on market and product trends to effectively answer customer questions
- Offered exceptional customer service to differentiate and promote the company brand
- Educated customers on product and service offerings
- Maintained visually appealing and effective displays for the entire store
- Explained information about the quality, value and style of products to Influence customer buying decisions.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Mentored junior staff members in best practices for construction management, contributing to a skilled workforce within the company.
- Prioritized and delegated workload based on available materials.
- Worked with personnel and managers to meet strict timelines.
- Implemented best practices and safe operating procedures.
Customer Service Officer
Merit Lining Systems
07.2012 - 02.2021
- Arranged and stored materials, machines, tools and equipment.
- Restocked shelves and helped customers locate desired items.
- Collaborated with team members to optimize store operations and achieve performance goals.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Resolved customer complaints professionally, providing solutions that met both their needs and company policies.
- Established strong relationships with suppliers to negotiate beneficial terms on bulk purchases.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Updated computer tracking software using scanners and manual entry methods.
- Prepared merchandise for display, ensuring proper labelling, pricing, and organization on shelves.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Customer Service Rep
Big W
01.2009 - 01.2012
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reduced discrepancies in inventory management by conducting thorough analyses and adjusting records accordingly.
- Provided training to retail staff on proper cash handling procedures, minimizing instances of cash discrepancies.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Marsden State High School
Waterford West, QLD2010
Skills
- Inventory Control
- Complex Problem-Solving
- Quality Control
- Emotional Intelligence
- Employee Motivation
- Leadership Abilities
- Customer Service
- Dispute Mediation
- Friendly and Helpful
- Reliable and punctual
Certification
- Apply First Aid (HLTFA311A)
- Cert III in Logistics and Warehousing
- High Risk Licence (LF)
- Valid Class C licence
References
Samantha Dawn
Close Friend
0482 432 779
Vicki Tyson
Area Manager
Jaylon Pacific
0402 517 586
Sally Kalati
Department Manager
Big W
0429 260 203
Timeline
Sales Representative
Jaylon Pacific
11.2021 - 07.2023
Customer Service Officer
Merit Lining Systems
07.2012 - 02.2021
Customer Service Rep
Big W
01.2009 - 01.2012
High School Diploma -
Marsden State High School
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