Dene Zahner
Griffin,Australia
Summary
Proven leader with a track record of transforming business unit’s to a profitable status through strategic planning and operational excellence. Skilled in financial administration and building customer relationships, I excel in project management and team motivation, demonstrating significant performance improvements. My experience at Novotel Coffs Harbour enriched my expertise in business development Strata Management and problem resolution.
Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.
Overview
23
23
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
View Brisbane Hotel
01.2017 - Current
- Responsible for day to day operations and strategic direction of the Hotel – 90 rooms, six conference spaces, 60 pax restaurant, bar, and café
- Other duties include carrying out and completing projects set by the Group General Manager and completing them promptly
- Forecasting and budgeting, communication meetings, in achieving the goals set for the hotel
- During my time at the hotel, I have been able to return the hotel from operating at a loss into a positive GOP position.
GENERAL MANAGER
View Brisbane Hotel
01.2017 - Current
- I am responsible for day to day operations and strategic direction of the Hotel – 90 rooms, six conference spaces, 60 pax restaurant, bar and café
- Other duties include carrying out and completing projects set by the Group General Manager and completing them promptly
- Forecasting and budgeting, communication meetings, in achieving the goals set for the hotel
- During my time at the hotel, I have been able to return the hotel from operating at a loss into a positive GOP position.
GENERAL MANAGER
Novotel Coffs Harbour, Pacific Bay Resort
01.2007 - 01.2017
- I was responsible for day to day operations and strategic direction of the resort
- 110 rooms, conference spaces for 200 pax, 100 pax restaurant, bar and off site catering
- Other duties include carrying out and completing projects set by the Area General Manager and completing them promptly
- Forecasting and budgeting, communication meetings, in achieving the goals set for the hotel
- This role also gave me skills and experience in strata / body corporate management
- Managing Short term and long term accommodation residences.
GENERAL MANAGER
Novotel Coffs Harbour, Pacific Bay Resort
01.2007 - 01.2017
- I was responsible for day to day operations and strategic direction of the resort
- 110 rooms, conference spaces for 200 pax, 100 pax restaurant, bar and off site catering
- Other duties include carrying out and completing projects set by the Area General Manager and completing them promptly
- Forecasting and budgeting, communication meetings, in achieving the goals set for the hotel
- This role also gave me skills and experience in strata / body corporate management
- Managing Short term and long term accommodation residences.
HOTEL MANAGER
Ibis & Grand Mercure Apartments Darling Harbour
01.2006 - 01.2007
- I was responsible for day to day operations and strategic direction of 256 hotel rooms and 110 serviced apartments
- 216 rooms, 100 pax restaurant and bar facilities
- Other duties include carrying out and completing projects set by the Area General Manager and completing them promptly
- Forecasting and budgeting, communication meetings, in achieving the goals set for the hotel
- This role also gave me skills in strata / body corporate management
- Managing Short term and long term accommodation residences.
HOTEL MANAGER
Ibis & Grand Mercure Apartments Darling Harbour
01.2006 - 01.2007
- I was responsible for day to day operations and strategic direction of 256 hotel rooms and 110 serviced apartments
- 216 rooms, 100 pax restaurant and bar facilities
- Other duties include carrying out and completing projects set by the Area General Manager and completing them promptly
- Forecasting and budgeting, communication meetings, in achieving the goals set for the hotel
- This role also gave me skills in strata / body corporate management
- Managing Short term and long term accommodation residences.
EXECUTIVE ASSISTANT MANAGER
Novotel Brighton Beach
01.2004 - 01.2006
- I was responsible for day to day operations of the 296 room hotel with large conference business, 150 pax restaurant, bar and gaming room
- I also carried out and completed projects set by the Regional General Manager and completed them in a timely manner, forecasting and budgeting, communication meetings, and assisting the Regional General Manager in achieving the goals set for the hotel.
EXECUTIVE ASSISTANT MANAGER
Novotel Brighton Beach
01.2004 - 01.2006
- I was responsible for day to day operations of the 296 room hotel with large conference business, 150 pax restaurant, bar and gaming room
- I also carried out and completed projects set by the Regional General Manager and completed them in a timely manner, forecasting and budgeting, communication meetings, and assisting the Regional General Manager in achieving the goals set for the hotel.
HOTEL MANAGER
Ibis Hotel Brisbane
01.2002 - 01.2004
- I was responsible for coordinating all aspects of Front Office, Housekeeping, and Food and Beverage in this 218 room hotel.
HOTEL MANAGER
Ibis Hotel Brisbane
01.2002 - 01.2004
- I was responsible for coordinating all aspects of Front Office, Housekeeping, and Food and Beverage in this 218 room hotel.
Education
Bachelor of Business - Hospitality Management
University of Queensland
Brisbane, QLD06.1993
Skills
- Customer Relationship Management
- Business Development
- Strata Management
- Short term / Long term Accommodation Management Skills
- Project Management
- P&L Management
- Financial Administration
- Quality Management
- Leadership and team building
- Performance Improvement
- Effective leader
- Human Resources Management
- Motivation
- Process Improvements
- Performance Analysis
- Skilled negotiator
- Problem Resolution
- Analytical Skills
- Networking abilities
- Marketing
- Problem resolution
- Operations management
- Team player
- Staff development
- P&L management
- Team training and development
- Client relations
- Staff motivation
- Process improvements
- Strategic planning
- Performance improvement
- Project management
- Facility management
- Performance evaluations
- Business development
- Organizational development
- Quality management
- Sales expertise
- Risk mitigation
- Loss prevention
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Responsible management of licensed venues
- License
Additional Information
- Accomplishments , 2014 Winner of Business of the Year for local Chamber of Commerce Business Awards Top 3 performing hotel properties in NSW in 2013 President of Tourism Coffs Coast from 2010 to 2015 Board Member of Coffs Harbour Chamber of Commerce from 2013 to 2017 .
Timeline
GENERAL MANAGER
View Brisbane Hotel
01.2017 - Current
GENERAL MANAGER
View Brisbane Hotel
01.2017 - Current
GENERAL MANAGER
Novotel Coffs Harbour, Pacific Bay Resort
01.2007 - 01.2017
GENERAL MANAGER
Novotel Coffs Harbour, Pacific Bay Resort
01.2007 - 01.2017
HOTEL MANAGER
Ibis & Grand Mercure Apartments Darling Harbour
01.2006 - 01.2007
HOTEL MANAGER
Ibis & Grand Mercure Apartments Darling Harbour
01.2006 - 01.2007
EXECUTIVE ASSISTANT MANAGER
Novotel Brighton Beach
01.2004 - 01.2006
EXECUTIVE ASSISTANT MANAGER
Novotel Brighton Beach
01.2004 - 01.2006
HOTEL MANAGER
Ibis Hotel Brisbane
01.2002 - 01.2004
HOTEL MANAGER
Ibis Hotel Brisbane
01.2002 - 01.2004
Bachelor of Business - Hospitality Management
University of Queensland
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