Kiara Scott
Karratha
Summary
As an experience Ingenious Support Officer, my role centered on providing comprehensive assistance and guidance to students,
I actively engaged with clients to understand their needs, and issues, and offer timely solutions, fostering positive relationships and trust.
Through proactive communication and collaboration with our teams, I contributed to the improvement of support processes and the implementation of solutions to meet evolving user demands.
My dedication to excellence and customer satisfaction was consistently demonstrated through my ability to deliver efficient and effective support services in a learning environment.
Overview
19
19
years of professional experience
Work History
Indigenous Trainee and Apprentice Support Officer
North Regional TAFE
07.2015 - Current
- Case Management, Support to address social and personal issues, Assist with referrals to support services externally, Assist with LL&N support, Assist with admission, enrolment and DHS referrals and documents, Promote, distribute promotional material to Indigenous Trainee/Apprentices/Stakeholders, Liaise with EBT regarding travel/accommodation and upcoming training blocks, Completion of monthly activity log against Aboriginal Training Plan
Case Manager/Employment Pathway Manager
ITEC Employment
09.2012 - 06.2015
- Case management, Reverse marketing clients into either employment or training, Address non-vocational/vocational barriers, Conduct Post Placement Support, Build of resumes/Job applications, Create of purchase order requisitions, Building relationships with stakeholders within Broome Community, Use of Employment Service System (ESS), Data entry, Remote travel conducted, Liaison with employers to source vacancies available, Follow of compliance requirements as per DEEWR contract, Achieve Key Performance Indicators (KPI’s), Admin/Reception Duties
Employment Consultant
ITEC Employment
07.2011 - 09.2012
- Case management, Reverse Market clients into either employment or training, Address of non-vocational/vocational barriers, Building relationships with stakeholders within the Broome Community, Use of Employment Services System (ESS), Data entry, Liaison with employers to source vacancies available, Remote travel conducted
Remote Employment Consultant
ITEC Employment
02.2010 - 07.2011
- Case management, Use of Employment Services System (ESS), Data entry, Visitation of communities- Derby, Bidyadanga, Fitzroy Crossing, Peninsular (Beagle Bay, Djarindjin/Lomadina, One Arm Point), Reverse Market clients into either employment or training, Address of non-vocational/vocational barriers, Building of relationships with Stakeholders/CEO’s/Community members within the community, Source opportunities available within training/employment – develop these opportunities, Admin/Reception duties
Aboriginal Development Officer
North Regional TAFE
03.2019 - 01.2020
- Manage day to day activities of ATS staff, Approve staff leave and travel form requests, Recruit of casual support staff for YARP program, Recruit/Manage and enter casual salary variations for mentors/ITAS tutor, Consultation with Training Manager, Head of Programs, Lecturer Stakeholders regarding Skills Program, YARP program, Maintain and develop partnerships in Broome Region – remote trips conducted to discuss training required/attendance of community events to promote ATS/NRT, Complete and lodgement of Monthly Activity Report and Quarterly Report to management, Coordinate NAIDOC Day and Kimberley Girl, Manage local expenditure including YARP budget, Provide information session in house and externally of ATS services
Retail Assistant
Red Dot
08.2009 - 02.2010
- Customer service, EFTPOS, Till operation, Stock control, Stock take
Employment Consultant
Kullarri Employment Service
07.2008 - 07.2009
- Case management, Reverse market clients into either employment or training, Address of non-vocational/vocational barriers, Building relationships with stakeholders within the Broome Community, Use of Employment Services System (ESS), Data entry, Admin/Reception duties
Job Placement Officer/Admin
Kullarri Employment Service
04.2007 - 07.2008
- Entering of vacancies within ESS System/Data entry, Updating of vacancies and vacancy board, Develop relationships with employers, Order of office stationary, Reception/Admin duties
Cashier
Blockbuster
06.2006 - 04.2007
- Customer service, Till operation, EFTPOS, Money handling, End of shift cash reconciliation, Data entry, Stock control
Receptionist/Finance Assistant
Kullarri Regional CDEP Inc
06.2005 - 01.2006
- Payroll assistant, Annual leave calculations, Data entry, Filling of documents, Customer service, Till operation, Reception/Admin duties
Education
Cert 3 in Tourism - undefined
Kimberley Training Institute
Cert 2 in Tourism - undefined
Kimberley Training Institute
Mental Health First Aide - undefined
KAMS
01.2017
Most Culturally Inclusive - undefined
ITEC Employment/My Pathway
01.2013
Cert 3 in Financial Services (Accounts Clerical) - undefined
Horizon
01.2009
Cert 2 in Business - undefined
BCA National
01.2009
Skills
- Reliable
- Committed
- Efficient
- Able to work within a team environment
- Able to work unsupervised
- Self-motivated
- Job Network experience
- Excellent customer service skills
- Excellent communication skills
- Excellent time management skills
- WWCC
- Provide First Aide
- Police Clearance
References
- Ulanda Gregory, North Regional TAFE, Aboriginal Development Officer, 0497 039 632
- Bernie McKenzie, North Regional TAFE, Aboriginal Liaison Officer, 0439 073 746
Hobbies and Interests
- Fishing
- Camping
- Reading
Timeline
Aboriginal Development Officer
North Regional TAFE
03.2019 - 01.2020
Indigenous Trainee and Apprentice Support Officer
North Regional TAFE
07.2015 - Current
Case Manager/Employment Pathway Manager
ITEC Employment
09.2012 - 06.2015
Employment Consultant
ITEC Employment
07.2011 - 09.2012
Remote Employment Consultant
ITEC Employment
02.2010 - 07.2011
Retail Assistant
Red Dot
08.2009 - 02.2010
Employment Consultant
Kullarri Employment Service
07.2008 - 07.2009
Job Placement Officer/Admin
Kullarri Employment Service
04.2007 - 07.2008
Cashier
Blockbuster
06.2006 - 04.2007
Receptionist/Finance Assistant
Kullarri Regional CDEP Inc
06.2005 - 01.2006
Cert 3 in Tourism - undefined
Kimberley Training Institute
Cert 2 in Tourism - undefined
Kimberley Training Institute
Mental Health First Aide - undefined
KAMS
Most Culturally Inclusive - undefined
ITEC Employment/My Pathway
Cert 3 in Financial Services (Accounts Clerical) - undefined
Horizon
Cert 2 in Business - undefined
BCA National
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