Javaria Zohaib

• Connecting with clients and relevant authorities to deliver Centrelink, Child Support and Medicare services
• Processing claims and providing exceptional customer service and support to clients throughout the claims process
• Maintaining accurate records of interactions, privacy, documentation and claim-processing activities
• Ensuring compliance with all policies, procedures and legal requirements related to service delivery.

• Supported the senior leadership team and the broader business in delivering on the academy's strategic objectives
• Provided project and operational support, including monitoring and reporting on project plans, milestones, and deliverables to ensure time, cost, and quality indicators were in line with the approved project plan
• Developed Standard Operating Procedures (SOPs) for new changes to the system, ensuring comprehensive documentation and guidelines for efficient implementation and ongoing management
• Facilitated training sessions for the marketing and communications team on new management systems - SharePoint, Microsoft Content Calendar, and Canva, ensuring a smooth transition and effective utilization of the new tools
• Contributed to developing the content for major sections of Academy’s fortnight Newsletter CONNECT
• Planned and implemented a marketing activation during the Principals' Conference 2023, achieving a successful outcome with 150 responses, surpassing the initial target of 80, aimed at promoting the voice and status of educators of Victoria
• As a component of the project's communication strategy, designed podcast templates for educators and industry experts and managed the production of 8 podcasts, aimed at raising the Academy’s status and brand reputation
• Monitored and tracked digital marketing activities using Google Analytics and regularly provided actionable insights and reports leading to a 15% increase in campaign effectiveness within the first 3 months
• Monitored stakeholder engagement and progress through iSentia and contributed to the creation of monthly Executive and Leadership reports
• Introduced a new web page and created 20+ blogs highlighting educator achievements
• Led the planning and supervision of producing and distributing high-quality content across various channels and external platforms including but not limited to website, email, Facebook, x (formerly Twitter) Instagram, LinkedIn and TikTok, which increased social media engagement by 31% within 6 months
• Identified risks throughout the project and supported in their resolution, applying proactive strategies to mitigate potential challenges
• Provided a range of secretarial and administrative services, including coordinating meetings and preparing papers, to support project management delivery.

• Acted as a primary contact for new participants and external stakeholders
• I actively supported the NDIS team with various responsibilities
• Triage communications from new participants, informed the manager, and prepared essential documentation
• Collaborated with NDIS participants, their families, and carers to ensure a comprehensive understanding of their needs and preferences
• Coordinated and educated participants about available services, ensuring they made informed choices regarding their NDIS plans
• Conducted regular reviews of NDIS plans, ensured alignment with the evolving needs of participants, and made necessary adjustments
• Collaborated with 25+ support workers to identify and address conflicts of interest or concerns, utilized negotiation and logical reasoning skills to effectively resolve any arising issues
• Assisted in the preparation of contracts, policies, and client reports, and provided advice to the manager on matters affecting service delivery timelines.

Worked for an innovative online marketplace connecting sellers and buyers in a unique model. Users can sell/buy second-hand items, reducing environmental impact. The platform directs a percentage of purchases to charities chosen collaboratively by sellers and buyers, promoting a sustainable and socially responsible and meaningful shopping experience.

• Planned and implemented successful marketing campaigns, resulting in a 20% increase in donors and onboarding 40 new charities.
• Enhanced website interactivity through continuous A/B testing and refinement of landing pages in response to user feedback resulting in a 25% upsurge in website traffic.

• For different businesses conducted competitor analysis for better positioning in the market and identifying growth opportunities.
• Used various market research tools and techniques to gather, analyze and interpret data.
• Improved customer retention rates by designing customized loyalty programs tailored to individual needs.
• Created compelling visual assets and content for social media channels, email marketing, newsletters, blog articles, and other communications platforms.
• Analyzed market trends and consumer behaviour to inform data-driven marketing decisions.