Abhishek Verma

• Maintained office PCs, networks and mobile devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and backing up, formatting and reinstalling operating systems on PCs and mobile devices.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.

• Maintained the company website which provided photos and video hosting service for real estate agents.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks and helped them remove or add sections from the website
• Enhanced user experience by applying responsive design principles and optimizing website performance.
• Developed internal tools that automated repetitive tasks within the development process, saving time during project cycles.
• Implemented SEO best practices to drive organic search engine rankings and increase website visibility.

• Patrolled the premises to ensure safety of employees and visitors. Monitored security cameras and fire, building and alarm systems.
• Adhered to various laws and regulations. Provided security for the patrons of the establishment. Determined when situations warranted police intervention and cooperated with officers upon their arrival.
• Interviewed and trained new recruits. Booking third party contractors and fire watch whenever needed. Fully trained in using the fire panel systems, Avigilon and Panasonic camera monitoring softwares. Otis EMS system in case of an elevator entrapments and Lenel software for monitoring door alarms, maglocks, creating new cards and access levels for the whole building.

Places worked under Paladin Security

1. Royal Inland Hospital Kamloops BC

2. Aberdeen Mall Kamloops BC