Grace Lilai
Camberwell,VIC
Summary
Dedicated and seasoned administrative professional with expertise in business and real estate support management, stakeholder relations, and creative problem-solving. Five years of reception experience supporting property transactions, providing support to senior management, and managing documentation. Proficient in electronic record-keeping and property research. Exceptional organizational skills and a consistent track record of improving office efficiency. With a robust administrative prowess, I am adept in electronic record-keeping and property research. I Pride myself on exceptional organisational skills and a consistent track record of improving office efficiency. Adept at fostering collaborative relationships, serving as a pivotal liaison among diverse stakeholders, both internal and external. Thriving in fast-paced settings, excelling in multitasking and problem-solving, while consistently prioritising tasks to meet mandated timelines. Enjoying a role that allows me to assist and support people in any way I can. Consistently commended for managing multiple tasks to the highest possible standard.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
George Brand Real Estate
01.2020 - Current
- Managed front desk operations, provided administrative support and executed various clerical tasks
- Handled correspondence, phone calls, emails, and welcomed clients and business partners
- Oversaw tenant payments, maintained agents' database, and facilitated communication between clients and real estate agents
- Organized and maintained files for over 100 clients, ensuring legal compliance and quick access to documentation
- Acted as the primary contact for property inspections, appraisals, and repair coordination, streamlining the process and saving the company an average of $6,000 annually
- Managed internal communication channels, including email newsletters and information boards, contributing a noticeable increase in employee engagement
- Provided crucial support for senior real estate agents in preparing detailed comparables, contributing to more informed and competitive pricing strategies
- Coordinated open house events, enhancing property visibility and contributing to an increase in sales closures
- Navigated complex issues with stakeholders and team members and delivered successful outcomes
- Marketed listings, scheduled meetings, developed weekly agendas, and coordinated property closings
- Collaborated with team members to enhance efficiency in property selling processes through the implementation of new procedures
- Greeted clients and visitors warmly, directing them appropriately within the office
Education
Diploma Of Buisness -
Monash College
Melbourne, VIC2020
Skills
Analytical and Problem-Solving Skills: Highly developed ability to analyze complex issues and implement effective solutions
Written and Verbal Communication: Excellent communication skills for preparing documents, reports, and engaging with stakeholders
Digital and Technological literacy: Competent in utilising Docusign, Microsoft Suite, Microsoft Office and Excel, I poses a broad understanding of megatrends in the Realestate digital and technology space
Data Processing: Proficient in processing and analysing data, data visualization and ensuring accuracy and efficiency
Team Collaboration: Friendly and positive team member with a passion for community outreach and collaboration
Stakeholder Relationship Management: Proven ability to develop and manage external stakeholder relationships
Creative Critical Thinking: Innovative approach to problem-solving and strategic planning
Time Management: Prioritisation skills for optimal service delivery in competitive areas like Realestate
Leadership: Experience as a meeting and minutes coordinator, contributing to the establishment of academic centers
Administrative Proficiency: Strong organisational skills with a focus on maintaining accurate records and managing office processes efficiently
Report Coordination: Experience in compiling, formatting, and distributing documents
Certification
Working with Children’s Check
Current Police Check
Timeline
Receptionist
George Brand Real Estate
01.2020 - Current
Diploma Of Buisness -
Monash College