RICHIE MICHELLE ADUPE-MARTIN
Northfield,SA
Summary
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity.
Overview
27
27
years of professional experience
Work History
Personal Care Worker
Infin8 Care
05.2024 - Current
- Provide personal care and support to vulnerable individuals to live their lives more independently and support them to reach their potential by providing both physical and emotional support.
Casual Sales Representative
Michael Hill Jewellery
07.2023 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Casual Admin Rostering
St Louis Home Care
07.2023 - 01.2024
- Manage carers schedules, ensuring support for community clients in diverse tasks, including personal care, shopping, and domestic needs
- Handle phone inquiries and perform general administration duties in a responsible manner.
Front of House
Rocco’s Bar and Gusto
12.2022 - 03.2023
- Deliver outstanding customer service, warmly welcoming and assisting guests, providing food recommendation, taking orders, processing payments, and ensuring accurate, timely deliveries
- Maintain a clean, organised dining area for a comfortable and welcoming atmosphere.
Seasonal Casual Sales Representative
Michael Hill Jewellery
10.2022 - 03.2023
- Deliver exceptional customer service, process sales transactions, and contribute to merchandising
- Assist in store opening and closing procedures, prioritising a positive customer experience at MHJ and maintain immaculate product displays.
HR/Admin Manager
Wagenborg South East Asia, Inc. ROHQ
01.2013 - 08.2022
- In charge of overseeing Human Resources functions for ROHQ WSEA, WMI & WSI offices in the Philippines
- Collaborate with global HR entities to standardise, implement and communicate effective HR programs
- Manage global HR activities, develop strategies supporting overall business objectives and enhance policies aligned with corporate goals
- Conduct employee training, orientation, and corporate events, focusing on performance management and progressive discipline
- Handle high-level ethics and employee relations investigations, coordinating with legal counsel as required.
Corporate Sales Associate
Bank of the Philippine Islands
06.2009 - 12.2012
- Deliver proficient banking services to corporate customers, ensuring compliance with established systems and policies
- Recommend enhancements to service, cost management and support RM’s in selling cash management products and required corporate services.
High Counter Staff
Bank of the Philippine Islands
04.2007 - 05.2009
- Ensure precise and timely processing of debit/credit memos for fund transfers, Peso & US dollar deposits, travellers’ checks, foreign currency exchanges, and daily operations like withdrawals, encashments, and bill payments.
Customer Service Associate
Bank of the Philippine Islands
12.2002 - 04.2007
- I oversee and trade client portfolios, managing investment funds portfolios encompassing T-bills, UITF’s, mutual funds, bond funds, RTB’s and SDA
- Keeping updated on banking innovations, I also handle various transactions including telegraphic transfers, remittances, and FOREX transactions.
Low Counter Staff
Bank of the Philippine Islands
12.2002 - 04.2007
- Proactively cross sells the banks consumer products, urging account enrolment in alternative channels
- Manages new accounts, time deposits, conducts monthly inventory, and facilitates the sale and balancing of Manager’s checks
- Processes bills purchase of checks and handles inter-office transactions promptly.
Marketing Assistant
Far East Bank & Trust Company
04.1997 - 12.2002
- Support the branch manager in marketing and expanding the client base, striving to meet financial targets
- Greet and assist potential depositors addressing inquiries and providing information on suitable deposit accounts, trust placements, and money market options.
Bookkeeper
Far East Bank & Trust Company
04.1997 - 12.2002
- Manage encoding and monitoring of GL balances and float dispositions
- Ensure timely and accurate completion of reports
- Oversee ATM cash loading, handle reports, and address complaints
- Balance Teller’s checks for PCHC clearing and compute teller’s totals and end of day transactions.
Education
MBA - Hospitality And Health Services
Kaplan Business School
Adelaide, SA06.2024
Cert III in Individual Support (Ageing and Disability) -
Solis College
Adelaide, SA05.2024
Bachelor of Science -
Lyceum of The Philippines
Manila, Philippines 04.1996
Skills
- Client Confidentiality
- Personal Hygiene Assistance
- Compassionate Caregiving
- Assisted Living Experience
- Dementia Care
Timeline
Personal Care Worker
Infin8 Care
05.2024 - Current
Casual Admin Rostering
St Louis Home Care
07.2023 - 01.2024
Casual Sales Representative
Michael Hill Jewellery
07.2023 - 01.2024
Front of House
Rocco’s Bar and Gusto
12.2022 - 03.2023
Seasonal Casual Sales Representative
Michael Hill Jewellery
10.2022 - 03.2023
HR/Admin Manager
Wagenborg South East Asia, Inc. ROHQ
01.2013 - 08.2022
Corporate Sales Associate
Bank of the Philippine Islands
06.2009 - 12.2012
High Counter Staff
Bank of the Philippine Islands
04.2007 - 05.2009
Customer Service Associate
Bank of the Philippine Islands
12.2002 - 04.2007
Low Counter Staff
Bank of the Philippine Islands
12.2002 - 04.2007
Marketing Assistant
Far East Bank & Trust Company
04.1997 - 12.2002
Bookkeeper
Far East Bank & Trust Company
04.1997 - 12.2002
MBA - Hospitality And Health Services
Kaplan Business School
Cert III in Individual Support (Ageing and Disability) -
Solis College
Bachelor of Science -
Lyceum of The Philippines
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