Lucy Lazar
Montmorency,Melbourne
Summary
I am a responsible young woman who is an enthusiastic and capable worker with well-developed communication skills, a charismatic and inviting demeanor, and an ability to take initiative and work well in a team and/or independently. I am seeking a full time/casual job. I have been in farm work, customer service, retail, call centre work and many other areas of work for over 6 years. I am a quick and thorough learner. I will dedicate myself to any role I am given, and my true passion lies within outdoor work.
Overview
8
8
years of professional experience
Work History
Operations Associate
Zara
04.2023 - 05.2024
- Working in the stockroom, sorting and repricing items
- Assisting customers in locating items they require.
Social Market Research Telephone Interviewer
IPSOS
02.2022 - 03.2023
- Calling randomly selected Victorian residents and conducting social research interviews in order to gather data which could be used for marketing purposes
- It was crucial to befriend the interviewee before conducting the interview to gain trust and rapport
- My confidence in conversing with strangers benefitted greatly from this role.
Call Centre Agent
The Victorian Department of Health
07.2021 - 02.2022
- Booking COVID19 vaccinations for citizens of the general public
- Responding to queries and concerns regarding COVID safe information, restrictions, travel permits, exemptions, and more
- Calling Primary Close Contacts and informing them of their need to quarantine/explaining quarantine requirements
- Working here refined my communication skills and my ability to empathise with clients in times of stress
- I learnt how to think quickly and respond accordingly to any query.
Pet Sitter
Mad Paws
09.2021 - 03.2022
- Looking after up to five animals at a time
- Housekeeping the house I would occupy whilst pet sitting, this involved dusting, vacuuming, surface cleaning, laundry, etc
- Through this job I refined my independence and responsibility skills.
Bartender and Waitress
Arbory Afloat Bar and Eatery
11.2020 - 09.2021
- Working on the floor where I delivered food and alcoholic beverages to customers' tables
- Dealing with customer complaints and maintaining the floor in general
- Being in a fast paced and high-pressure environment - this taught me how to work efficiently and maintain composure in such a workplace.
Fundraising Consultant
Public Outreach Call Centre
07.2020 - 12.2020
- Full time work as a fundraising representative in a call centre
- Developed skills in quick thinking and holding customers on the phone through use of creating rapport, and engaging with them through communicative skills to gain trust and comfort
- Experience with outbound calls, attempting to fundraise for the RSL
- Excellent experience gained in communication
- Experience gained working in a fast paced and round the clock environment.
Fruit Picker
My Parents: Karen And Brian Lazar
Bacchus Marsh, VIC
05.2019 - 05.2020
- Picked and arranged fruit following specified instructions.
- Harvested high volumes of ripe, quality fruits from fields and orchards.
- Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
- Removed and discarded damaged fruits to improve harvest quality.
Retail Associate
Baker's Delight
08.2018 - 04.2020
- Working at the front of the store where I served customers whilst dealing with any complaints or requests
- Giving input in the store's campaigns and decorative design
- Extensive cleaning, involving scrubbing the grime off of the ceilings and walls, soaking and washing wires, mopping, and deep cleaning in hard-to-get areas
- Handling the money and training any new staff members.
Customer Service Attendant
Donut King
10.2017 - 10.2018
- Responsible for taking orders, working the cash register, dealing with complaints and general cleaning
- Required the use of initiative and the ability to work well under stress/pressure, which I developed and refined.
Cleaner and Carer
Blue Cross Animal Shelter
07.2017 - 10.2017
- Responsible for the daily care and management of the cats and dogs in this facility
- Cleaning the animal's pens, feeding and brushing them, replenishing food bowls, cleaning floors and dishes.
Volunteer
Alphington Lodge Residential
08.2016 - 10.2016
- Playing piano, singing to, and talking with elderly residents to keep them company and entertain them
- This refined my communication and music skills
- Cleaning the elderly residents' rooms, making their beds, replenishing their room supplies, cleaning windows, changing linen and vacuuming.
Education
Bachelor of Communications (Media) -
RMIT
01.2021
High School (Year 12) -
Ivanhoe Girls' Grammar School
Melbourne, VIC01.2019
Skills
- Strong work ethic
- Physical labour
- Quick thinking and strong initiative
- Dealing with customer complaints
- Training new employees
- Leadership
- Communication
- Cleaning
- Money handling
- Determination
References
- Joe Graziani, Floor support at Department of Health COVID19 Call centre program (AcquireBPO), 0423 448 171
- Benjamin Martin, Coworker at Department of Health COVID19 Call centre program (AcquireBPO), 0424 460 204
- Renee Fisher, Previous manager at Bakers' Delight, 0406 544 155
- Marley Collins, Arbory Afloat Supervisor, 0401 381 155
- Brian Fitzgerald, Ivanhoe Bakers Delight Owner, 0424 145 545
- Victoria Schnaedelbach, Video Editing employer, 0402 441 522
Timeline
Operations Associate
Zara
04.2023 - 05.2024
Social Market Research Telephone Interviewer
IPSOS
02.2022 - 03.2023
Pet Sitter
Mad Paws
09.2021 - 03.2022
Call Centre Agent
The Victorian Department of Health
07.2021 - 02.2022
Bartender and Waitress
Arbory Afloat Bar and Eatery
11.2020 - 09.2021
Fundraising Consultant
Public Outreach Call Centre
07.2020 - 12.2020
Fruit Picker
My Parents: Karen And Brian Lazar
05.2019 - 05.2020
Retail Associate
Baker's Delight
08.2018 - 04.2020
Customer Service Attendant
Donut King
10.2017 - 10.2018
Cleaner and Carer
Blue Cross Animal Shelter
07.2017 - 10.2017
Volunteer
Alphington Lodge Residential
08.2016 - 10.2016
Bachelor of Communications (Media) -
RMIT
High School (Year 12) -
Ivanhoe Girls' Grammar School