Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Coursework
Hobbies and Interests
Timeline
Generic
Emily Parsons

Emily Parsons

Richmond,NSW

Summary

Results-driven professional with a proven track record of exceeding company goals and targets. Committed to achieving success through hard work, determination, and a strong focus on profitability and teamwork. Skilled in delivering excellent levels of customer service and driving more professional and profitable outcomes for all stakeholders. Extensive experience in operations, training, business-to-business relationship building, and customer liaison. Demonstrated ability to interact with individuals at all levels and effectively resolve challenges with integrity and tenacity.

Overview

35
35
years of professional experience

Work History

Flight Attendant

Rex Airlines
11.2022 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Corporate Reception

Clarins
08.2019 - Current
  • Running a busy Corporate Reception for Clarins Head Office
  • Greet visitors with a positive, helpful attitude
  • Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs
  • Assist Office Manager and colleagues with administration tasks
  • Answering phones in a professional manner, and routing calls as necessary
  • Sorting and distributing mail
  • Provide excellent customer service
  • Receiving and dispatching deliveries
  • Booking/scheduling courier pick ups
  • Order and restock kitchen supplies for Head Office
  • Assist marketing teams with incentives
  • Events Co ordination
  • Dangerous Goods Co ordination with NZ & Customs
  • On Boarding of New Starters
  • Cab Charge management
  • Invoicing
  • I took on an additional role of Customer Care Coordinator
  • This has offered great variety to my days and I have gained extensive product knowledge allowing me to assist the online and phone customers with their purchases and queries to ensure they have a great customer experience using Zendesk, SFCC Systems and CyberSource

Corporate Receptionist

NHS Birmingham Heartlands Hospital
03.2012 - 03.2018
  • Running a busy reception in the Chief Executive / Chairman’s Suite (full reception duties) the reception area is a focal point of the Chairman’s Suite & is a key role, which promotes the good standing of the Trust with all visitors
  • Booking all meeting rooms across 3 hospital sites for directors, management Chief Executive & Chairman
  • Setting up of meeting & boardrooms
  • Meeting Room Schedules
  • Meet & Greet
  • Booking Couriers for collections & delivery’s
  • Arranging confidential waste collections
  • To deal with general telephone enquiries, including re-directing callers as appropriate
  • Photocopying / scanning
  • To provide telephone cover for Directors Executive Assistants during times of absence or leave
  • To monitor supplies & regularly take stock of office equipment & stationary
  • To assist in the circulation of Committee papers when requested
  • Emails
  • Management of Traders using the hospital site
  • Diary management of Traders
  • Payments & financial spreadsheets for Traders
  • Setting up new Traders for Hospital Site
  • Bereavement Care (Family Liaison)
  • Safeguarding Child Protection administration
  • Ad hoc administration duties
  • Post
  • Diary management
  • Parking Management
  • Some financial duties
  • Manage all taxi requests via the authorized hospital booking procedure

Office Manager

Training Solutions
05.2007 - 01.2011
  • Company Overview: Specialist Training Company
  • Organising delivery of training courses for various clients, including companies and individuals
  • Client liaison involving producing ad hoc materials and courses to suit the individual clients needs
  • Dealing with awarding bodies & the process of examinations
  • Designing & running all company data bases
  • Client liaison for the running & delivering of training & invoicing
  • Arranging trainer rota’s to suit the company requirements
  • Overall running of a training company from all day to day needs and all decisions involved in the running of the company
  • Specialist Training Company

Corporate Receptionist / SIA Administrator

ManGuard Plc
01.2005 - 05.2007
  • Responsible for all administration duties
  • Answering phone calls
  • Recruitment across the UK
  • Taking minutes at tribunal hearings
  • Keeping an up to date data base for all staff SIA licenses
  • Applying for all staff SIA licenses across the UK
  • Leasing with management teams & client groups across the UK
  • Diary management & some HR duties
  • Running pay role for 900 staff

Showroom Consultant

GDC Midland Ltd
05.2003 - 12.2004
  • Organisation & effective running of a busy showroom
  • Meeting with external & internal reps
  • Processing company accounts & purchase ledgers
  • Ordering
  • Organisation of rotas & diary management
  • Completion of all paper work

Head Receptionist / Trainer

Birmingham City Council
06.1993 - 05.2003
  • Organisation & effective running of a busy reception
  • Arranging staff cover & holiday cover
  • Responsible for training new & existing staff
  • Routing all external & internal telephone calls
  • Banking & cashing of all monies
  • Responsible for weekly balance & forecast sheets

Promotions Consultant Beauty

James Beattie Plc
06.1990 - 06.1993
  • Meeting & greeting customers
  • Sales transactions
  • Promotion of products
  • Weekly sales targets & sales

Education

NVQ Levels 1 – 3 -

Customer Service (Retail)

Math -

John Wilmot school
01.1990

English -

John Wilmot school
01.1990

Art -

John Wilmot school
01.1990

Economics -

John Wilmot school
01.1990

IT -

John Wilmot school
01.1990

French -

John Wilmot school
01.1990

Science -

John Wilmot school
01.1990

Skills

  • Word
  • Excel
  • PowerPoint
  • Proficient in the use of e-mail and Internet

Additional Information

I have gained extensive experience within the operations and training departments of both large and small businesses, as well as business-to-business relationship building and customer liaison. I have already proved to various market leaders that I can interact with people on all levels and overcome any problems that may arise through hard work and tenacity but always with integrity.

Personal Information

Visa Status: 190 Permanent Resident Visa

Coursework

  • Investors in people
  • Health and Safety at Work
  • NVQ Level 2-3 Customer Service
  • Conflict Management in the Workplace
  • First Aid
  • Fire Safety
  • Infection Control
  • Safe Guarding Adult & Children
  • Manual Handling
  • Healthwrap
  • Conflict Resolution
  • Information Governance
  • Service Air Globe Ground

Hobbies and Interests

  • Reading
  • Music
  • Travel

Timeline

Flight Attendant

Rex Airlines
11.2022 - Current

Corporate Reception

Clarins
08.2019 - Current

Corporate Receptionist

NHS Birmingham Heartlands Hospital
03.2012 - 03.2018

Office Manager

Training Solutions
05.2007 - 01.2011

Corporate Receptionist / SIA Administrator

ManGuard Plc
01.2005 - 05.2007

Showroom Consultant

GDC Midland Ltd
05.2003 - 12.2004

Head Receptionist / Trainer

Birmingham City Council
06.1993 - 05.2003

Promotions Consultant Beauty

James Beattie Plc
06.1990 - 06.1993

NVQ Levels 1 – 3 -

Customer Service (Retail)

Math -

John Wilmot school

English -

John Wilmot school

Art -

John Wilmot school

Economics -

John Wilmot school

IT -

John Wilmot school

French -

John Wilmot school

Science -

John Wilmot school

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Emily Parsons