Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Mary Ruffena

Mill Park

Summary

Hardworking, passionate, and aspiring to be a successful individual with strong organizational skills. Seeking career advancement and obtaining a position that utilizes my technical and professional skills which lead to the company achieving business goals

Overview

8
8
years of professional experience

Work History

Service Desk Analyst

Cotton On Group
04.2023 - Current
  • Provide 1st level IT service desk support and solve hardware and software problems
  • Deliver exceptional customer service and create positive experiences for the people I support
  • Investigate incidents, diagnose root causes and develop sustainable and scalable solutions for widespread issues
  • Open and close service request tickets and assign appropriate service levels, according to Group expectation
  • Build relationships and partner with third-party vendors on relevant incident resolution
  • Meet expectations, review performance, seek feedback, and follow up using the Group Performance
  • Framework
  • I have a development plan and chase development experiences, relationships and knowledge

Sales Consultant

ANZ Worldline Payment Solutions
03.2022 - 03.2023
  • Managed each new business sign-up process, tracking merchant's application process and ensuring their application is assessed and processed in a timely accurate, and professional manner
  • Recommend appropriate merchant solutions and provide merchants with a pricing structure that maximizes profitability whilst remaining competitive
  • Worked collaboratively with colleagues to help the team be more successful and toward reaching targets
  • Developed and delivered engaging sales presentations to convey EFTpos machine benefits for various businesses and organizations
  • Created professional sales presentations and seminars for newbies to effectively demonstrate product features for finance transactional advantages
  • Increased sales by offering advice on purchases and promoting additional products
  • Delivered high-quality customer interactions with elegance which helped me to sell 30 sales on avg monthly.

Collections Officer

Synergy, The Electricity Company
08.2021 - 02.2022
  • Analyzing payment options and the financial situation of Customers developing a payment arrangement that best suits their budgets and also clears off their debts
  • Worked on SAP CRM software for keeping customer files updated, recording times and dates that contact has been made, and noting information that customers have received prior notice about their debt
  • Advising customers on their payment options and suggesting methods of payment and Negotiating suitable payment plans
  • Preparing statements to be given to credit departments and banks when a customer fails to meet their payment agreement can be made
  • Coordinate efforts to collect debts with sales, accounting, and legal departments
  • Created plans and strategies for collecting debts by adhering to financial laws on the regulation of debt collection
  • Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plan.

Back-end administrator

DMC
10.2020 - 07.2021
  • Administered stock orders and stock counts
  • Updating the stock control and invoicing to the clients
  • Data entry for various products
  • Checks batching sheets for duplicate orders
  • Tracks and files orders in computer system
  • Prints and collates labels and invoices
  • Also take part in picking and packing depending on requirement

Supervisor

Stark Cleaning Services
06.2018 - 10.2020
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Oversaw and optimized work of 10 housekeeping members performing high-quality maintenance work
  • Applied strong leadership talents and problem- solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Prepared, calibrated and monitored production to maintain optimal production levels and consistently achieve daily targets
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Identified individual employee's unique work styles and adapted management methods.

Senior Customer Service Representative

Synchrony Financial
06.2015 - 12.2017
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding credit card issues
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
  • Processed, scheduled and executed customer orders for new and established customers
  • Followed up with customers regularly via phone and email to obtain payments and schedule services
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Education

Master of Science - Information Technology

Federation University
Ballarat, VIC
08.2021

MBA - Financial Accounting

St. Anns Women's College of Management
Hyderabad, India
06.2017

Bachelor of Arts in B.Com - Computers

St.Josephs
Hyderabad, India
06.2015

Skills

  • Staffware
  • Equifax, MAS, Nexus
  • Citrix
  • Customer Relationship Management
  • DocuSign
  • SAP CRM
  • IT Support
  • Help Desk Operations

Referees

Available on request

Timeline

Service Desk Analyst

Cotton On Group
04.2023 - Current

Sales Consultant

ANZ Worldline Payment Solutions
03.2022 - 03.2023

Collections Officer

Synergy, The Electricity Company
08.2021 - 02.2022

Back-end administrator

DMC
10.2020 - 07.2021

Supervisor

Stark Cleaning Services
06.2018 - 10.2020

Senior Customer Service Representative

Synchrony Financial
06.2015 - 12.2017

Master of Science - Information Technology

Federation University

MBA - Financial Accounting

St. Anns Women's College of Management

Bachelor of Arts in B.Com - Computers

St.Josephs

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Mary Ruffena