Jianna Yu
Sydney Olympic Park,NSW
Summary
Dedicated and detail-oriented Mobile Technician. Skilled in diagnosing and repairing mobile devices, utilizing 2D scanning. Known for exceptional problem-solving abilities and a strong commitment to customer satisfaction. Seeking to leverage technical expertise in a dynamic and growth-oriented environment.
Overview
1
1
year of professional experience
Work History
Mobile Repair Technician
Icure CRC/SOP (SAMSUNG Authorized Service Centre)
10.2023 - Current
- Diagnosed and repaired a variety of Samsung mobile devices, ear buds, watches ensuring high standards of service and customer satisfaction.
- Implemented and maintained IQC (Incoming Quality Control) and OQC (Outgoing Quality Control) programs to ensure product quality and customer satisfaction.
-Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
-Collaborated with team members to improve overall service quality, resulting in higher customer retention rates.
Education
Diploma - Marketing
Australian Academy of Commerce
Sydney, NSW08.2018
Skills
- Warranty processing
- Hardware Repair
- Software repair
- Screen Replacement
- 2D scanning
Languages
English
Professional Working
Korean
Native or Bilingual
Timeline
Mobile Repair Technician
Icure CRC/SOP (SAMSUNG Authorized Service Centre)
10.2023 - Current
Diploma - Marketing
Australian Academy of Commerce
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