Jazaria McAlpine
Administration Assistant
Bellbird Park,Queensland
Summary
Administration Assistant with 15+ years’ experience with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Seeking a challenging and rewarding opportunity to build on my existing skill set in a reputable company.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
EXPERIENCE ACCOUNTS RECEIVABLE MANAGER
Haigh Australia
01.2017 - 08.2017
- Maintaining the billing system
- Performing account reconciliations
- Maintaining accounts receivable files and records
- Producing financial and management reports
- Assisting and solving customer enquiries.
CUSTOMER SERVICE OFFICER
Bank of Queensland
10.2014 - 04.2015
- Responsible for responding to vulnerable customers experiencing financial hardship
- Established a more productive process in handling the large volume of emails
- Answered phone with positive attitude and asked questions to better understand customer needs.
ADMINISTRATION ASSISTANT
Bank of Queensland
04.2014 - 08.2014
- Scanned and collated individual documents within lending files and organised online files
- Created and maintained compliance team spreadsheets
- Completed set project tasks well within required time frames.
DOCUMENT CONTROLLER
Parsons Brinckerhoff
12.2011 - 08.2012
- Assisted on the Cairns Bruce Highway Upgrade Project
- Received reports and drawings to cross check, copy, file and forward to correct reviewer
- Maintained forecasting spreadsheets
- Managed Project Mangers calendar and weekly travel bookings.
EXECUTIVE ASSISTANT
Origin Alliance, Parsons Brinckerhoff
02.2009 - 12.2011
- Provided executive level administrative support to the Design Manager and Construction Manager for the Ipswich Motorway Upgrade major project
- Performed a wide range of administrative functions for the Design and Construction Phase teams
- Supplied targeted document control support to the Geotech Construction Phase Team Leader
- Maintained Geotech Team calendars and arranged site inspections with Engineers
- Formatted all Design Reports
- Recorded meeting minutes typed and distributed
- Ordered and maintained stationery and kitchen equipment
- Supported Document Control team with drawing checking, scanning, and filing
- Merged two roles into one
- Implemented a more effective way of coordinating and recording daily site inspections for the Geotechnical Inspectors for the purpose of addressing hold points and witness points issued by QESE database.
CORPORATE RECEPTIONIST
Parsons Brinckerhoff
08.2008 - 02.2009
- Efficiently answered busy switch board and directed calls to right section
- Data entry and maintenance of excel spreadsheets for taxi vouchers and parking
- Book interstate and international travel for staff via PB's corporate travel website Concur
- Process EFTPOS payments
- Issue and change security passes
- Manage meeting room bookings through Outlook & Meeting Planner
- Arrange daily couriers.
OFFICE ADMINISTRATOR
Strata Solutions Body Corporate Management
01.2007 - 08.2008
- Progressed within the company as sole administrator to the General Manager and Senior Body Corporate Managers
- Undertook all word processing and collation of official documents such as Minutes, Agendas, Letters and Notices within strict deadlines
- Processed Insurance Claims and Renewals and updated Certificate of Currencies
- Assisted accounts with preparing monthly account statements
- Recovered and condensed large file folders of outstanding body corporate fees into a small number of files through a debt collection process with Macquarie Collections
- Completed CHU – FSRA Module 1 Training & Assessment
- Completed Strata Unit Underwriters – FSRA Distributor Procedures Module 1 Training Course.
RECEPTIONIST
Strata Solutions Body Corporate Management
05.2006 - 12.2006
- Answered phone calls and directed accordingly assisting with customer statement queries
- Prepared welcome packs for new clients
- Certificate of Completion – Strata Max New Users Course
- Established and maintained a reliable excel spreadsheet for incoming & outgoing mail and banking.
ADMINISTRATION ASSISTANT
Fresh Choice
07.2005 - 04.2006
- Provided office support in a locally owned supermarket
- Balanced and reconciled tills and customer accounts
- Issued monthly statements
- Data entry into company software
- Solved several administrative filing problems and queries
- Resolved and established payment system for outstanding accounts.
JUNIOR OFFICE ASSISTANT
Richards Woodhouse Chartered Accountants
12.2004 - 07.2005
- Assisted 5 Senior Partners & 30 staff with daily office duties
- Collected, sorted and prepared incoming & outgoing mail
- Prepare & file customer account files
- Deliveries and Banking, Relief Reception.
Education
Medical Reception Course -
Medical Administration Training
01.2014 - 07.2014
Diploma of Management -
Upskilled
01.2012 - 12.2012
Certificate III in Business Administration -
Nelson Marlborough Institute of Technology
01.2004 - 12.2004
Skills
Organized managerial style
Process optimization
Office administration
Spreadsheet management
45 WPM typing speed
Word processing
Document control
Billing and Invoicing
Timeline
EXPERIENCE ACCOUNTS RECEIVABLE MANAGER
Haigh Australia
01.2017 - 08.2017
CUSTOMER SERVICE OFFICER
Bank of Queensland
10.2014 - 04.2015
ADMINISTRATION ASSISTANT
Bank of Queensland
04.2014 - 08.2014
Medical Reception Course -
Medical Administration Training
01.2014 - 07.2014
Diploma of Management -
Upskilled
01.2012 - 12.2012
DOCUMENT CONTROLLER
Parsons Brinckerhoff
12.2011 - 08.2012
EXECUTIVE ASSISTANT
Origin Alliance, Parsons Brinckerhoff
02.2009 - 12.2011
CORPORATE RECEPTIONIST
Parsons Brinckerhoff
08.2008 - 02.2009
OFFICE ADMINISTRATOR
Strata Solutions Body Corporate Management
01.2007 - 08.2008
RECEPTIONIST
Strata Solutions Body Corporate Management
05.2006 - 12.2006
ADMINISTRATION ASSISTANT
Fresh Choice
07.2005 - 04.2006
JUNIOR OFFICE ASSISTANT
Richards Woodhouse Chartered Accountants
12.2004 - 07.2005
Certificate III in Business Administration -
Nelson Marlborough Institute of Technology
01.2004 - 12.2004