Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally Lingenberg

CHELTENHAM,VIC

Summary

  • Senior Manager who is very passionate, reliable,confident individual.
  • Results driven and task orientated.
  • Motivated and dedicated learner who is not afraid of hard work.
  • Excellent communication skills and interpersonal relations
  • Ability to multi-skill and hit the ground running Advanced knowledge of, computer systems and phone operations Expert team leadership skills, organizational skills, customer service skills
  • Extremely well organized, detail oriented and meticulous with the ability to handle sensitive information.
  • Ability to work autonomously with little to no supervision. S
  • Strong knowledge of administrational systems, data entry and Microsoft Office and hospital systems.
  • Experience in working in retail businesses, salons and hospitals
  • Ability to lead a successful team and work to KPI's Excellent phone manner and presentation
  • Solid understanding of business and management procedures associated with leadership technique, resource allocation
  • Operational knowledge of merchandising, sales and marketing
  • Dedicated and reliable focused on the business and care of clients and patients.

Overview

7
7
years of professional experience

Work History

Senior Beauty Therapist Assistant Manager

Ella Bache Hampton

Medical Receptionist

Monash House Private Hospital
10.2020 - Current
  • Maintained general office organization and cleanliness.
  • Responded to messages and emails to the office and transferred correspondence.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Tracked office expenditures and managed office contracts, keeping meticulous transaction records.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Directed customer communication to appropriate department personnel.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Online Eligibility Checks, Billing and Refferals
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Followed infection control procedures to protect patients and staff in waiting area.

Office Manager

Mecwacare
07.2022 - 01.2023
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Reported to senior management on organizational performance and progress toward goals.
  • Coordinated special projects and managed schedules.
  • Maintained computer and physical filing systems.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed office operations while scheduling appointments for department managers.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached employees through day-to-day work and complex problems.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Salon Manager

Endota Spa Cheltenham, Salon Treatments
01.2018 - 01.2020
  • Running of Salon
  • team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Trained and guided team members to maintain high productivity and performance metrics
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize wworkflowsto meet any daily demand
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Raised performance in areas of sales, and operations by identifying and targeting areas in need of improvement
  • Increased customer retention and satisfaction
  • Viewed performance data to monitor and measure productivity, goal progress and activity levels
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
  • Trained new employees in specific job requirements.

Salon Manager

Ella Bache Beaumaris
01.2016 - 01.2018
  • Helped start up of salon
  • An team meetings and staff training
  • Rostered Staff and liasoned with owners
  • Produced and followed KPI's
  • An and produced marketing campaigns
  • Hone calls inbound and outbound
  • Customer Service
  • Etailing
  • Unning to OHS standards
  • Pen and Closing of salon
  • Mploying staff
  • Lose monitering of staff and customer relations
  • Ome salon treatments
  • Warded Salon Manger/Trainer of Month

Education

Diploma Of Beauty Therapy -

Australian Hair Design And Beauty
Melbourne, VIC
01.2003

VCE -

Kerang Techinical High School
01.2002

Skills

  • Health information systems
  • Quality assurance controls
  • Staff supervision
  • Patient relations
  • Census goals
  • Patient safety
  • Records maintenance
  • Healthcare delivery
  • Personnel management
  • Records management
  • Regulatory requirements
  • Facility oversight
  • Front desk operations
  • Telephone etiquette, inbound and outbound calls
  • Referral verification
  • Data Entry
  • Planning and Coordination
  • Problem-Solving
  • Excellent Communication
  • Written Communication
  • Teamwork and Collaboration
  • Self-Motivated
  • Good Telephone Etiquette
  • Critical Thinking

Timeline

Office Manager

Mecwacare
07.2022 - 01.2023

Medical Receptionist

Monash House Private Hospital
10.2020 - Current

Salon Manager

Endota Spa Cheltenham, Salon Treatments
01.2018 - 01.2020

Salon Manager

Ella Bache Beaumaris
01.2016 - 01.2018

Diploma Of Beauty Therapy -

Australian Hair Design And Beauty

VCE -

Kerang Techinical High School

Senior Beauty Therapist Assistant Manager

Ella Bache Hampton

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Sally Lingenberg