Malinda Bourne

As the Senior representative in a Training Ship my role is to support ANC management in implementing policy and procedures to ensure all legislative and governance requirements and that the unit operates in a safe, inclusive environment where the well-being of cadets is of paramount importance.
My position required me to lead, inspire, motivate and train Cadets and Officers of Cadets (OOC) and Defence Approved Helpers (DAH) in accordance with ANC Values and through demonstration of the Signature behaviours of the Navy.

My roles within the ANC have always contained many different aspects from Administration and running of the Cadet unit, Staff and Volunteer, Cadet, OHS, Safety and Asset management.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Interact with all clients and other internal and external customers in a prompt, efficient and professional
manner.
• Receive and respond to client enquiries regarding drug and alcohol testing.
• Receive Collector enquiries and undertake triage activity to resolve or escalate to relevant department.
• Raise Customer Service ticket with relevant department or employee to advise of action to be taken or as
record of action completed.
• Complete end-to-end drug and alcohol testing, vaccination and training requests.
• Plan weekly, monthly and annual drug and alcohol testing schedules for clients.
• Arrange and book travel requirements for Collectors, Immunisation Nurses and Trainers with consideration
to cost effective arrangements and fatigue management.
• Efficiently assist with internal enquiries, providing accurate information and ensuring a customer centric
approach at all times.
• Randomise client staff listings using the web-based application, as required.
• Follow up test results from the laboratory for clients.
• Make recommendations to the Customer Service Manager regarding Collector and Nurse resourcing
requests.
• Process credit card payments for drug and alcohol testing, vaccination clinics and training.
• Organise and plan international drug and alcohol testing for clients, as required.
• In conjunction with the Manager – Education and Training, book training for clients.
• Liaise with clients and Immunisation Nurses to book vaccination clinics.
• Provide afterhours telephone support to drug and alcohol testing clients, as per after hours on call roster.
• Manage and distribute incoming and outgoing mail, as directed.
• Assist with the management of the Payroll email inbox, as directed.
• Assist the Customer Service Manager with approving casual Collector timecards, kilometres
reimbursements and receipts in Payroll, as directed.
• Assist Collectors with obtaining and maintaining clearances and licences and updating the Clearances
Register, as directed

• Interacted with customers by phone, email, or in-person to provide information.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Edited documents to improve accuracy of language, flow, and readability.
• Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Facilitated small group instruction for struggling learners under the guidance of lead teachers.
• Promoted a positive classroom environment by fostering strong relationships with students and addressing behavioral issues promptly.