Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LAUREN ARROW

Sydney,NSW

Summary

Motivated and adaptable with a proactive attitude and the ability to learn quickly. I am an organised and motivated individual, eager to utilise time management and organisational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Administrator

Are Media
Sydney, NSW
06.2022 - Current
  • Managed administration functions and supported daily operations of Production and Content Services departments.
  • Supported all members of the Operations Team in providing service deliverables and meeting department key performance indicators.
  • Provided comprehensive administrative support to the Director of Operations, managing diary scheduling, preparing reports, optimising daily time management, and coordinating meetings.
  • Efficiently managed the schedules of four internal photographers and two in-house studios, coordinating with internal stakeholders to book resources and actively participating in the organisation of photoshoots.
  • Provided first-level support for the internal purchase order system, ensuring contributor and user setup, and troubleshooting platform malfunctions.
  • Managed invoices, purchase orders, delivery ETAs, inventory pricing.

Cash Office Administrator

Kmart Australia- North Rocks
Sydney
04.2021 - 07.2022
  • Supported Operations Manager in executing all duties, audit requirements, and processes.
  • Managed daily reports, banking activities, invoice processing, and reconciliations.
  • Demonstrated proficiency in managing high volumes of cash transactions
  • Resolved register and self-check-out cash and software issues efficiently.

Retail Assistant

Kmart Australia- North Rocks
Sydney
04.2018 - 07.2022
  • Provided customer services in person and over the phone across all departments and service points.
  • Met visual merchandising standards and efficiently stocked shelves from back of house to shop floor.
  • Efficiently picked and packed online customer orders according to established guidelines.
  • Achieved recognition as the 2019 recipient of the Reach Higher award for exceptional performance at the North Rocks store, subsequently being named a finalist among five candidates from NSW.
  • Contributed to the Health and Safety Committee by actively participating in monthly meetings with colleagues, aiming to enhance the overall well-being of the workplace.

Customer Service Representative

Scentre Group Limited- Westfield Parramatta
Sydney
10.2021 - 06.2022
  • Worked in depth across the concierge, valet, and online services teams.
  • Spearheaded diverse administrative tasks with a strong focus on organisation and efficiency.
  • Provided exceptional customer experiences by leveraging strong problem-solving and communication skills, resulting in the establishment of enduring relationships with customers and clients.
  • Streamlined order processing and request fulfillments through the use of online management systems.
  • Handled online databases and spreadsheets efficiently, building excellent relationships and communication with key stakeholders.

Receptionist

Ray White- Beecroft
11.2017 - 02.2018

Waitress

Café Dodici- North Rocks
12.2014 - 12.2016

Education

The Degree of Bachelor of Media and Communications with a major in International Communications -

Macquarie University

Certificate III in Tourism -

Northern Sydney Institute- Ryde Tafe

Skills

  • Office Management
  • Advanced MS Office Suite knowledge
  • Dedicated Team Player
  • Administrative Support
  • Problem solver
  • Scheduling Coordination
  • Invoice Processing
  • Schedule Management
  • Inventory Systems
  • Handling a varied consumer base
  • Accurately processing high volume transactions
  • Online management systems proficiency
  • Internal Communications
  • PeopleSoft HRMS

Certification

Accredited Standard Mental Health First Aider

Mental Health First Aid Australia

References

References available upon request.

Timeline

Operations Administrator

Are Media
06.2022 - Current

Customer Service Representative

Scentre Group Limited- Westfield Parramatta
10.2021 - 06.2022

Cash Office Administrator

Kmart Australia- North Rocks
04.2021 - 07.2022

Retail Assistant

Kmart Australia- North Rocks
04.2018 - 07.2022

Receptionist

Ray White- Beecroft
11.2017 - 02.2018

Waitress

Café Dodici- North Rocks
12.2014 - 12.2016

The Degree of Bachelor of Media and Communications with a major in International Communications -

Macquarie University

Certificate III in Tourism -

Northern Sydney Institute- Ryde Tafe

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