Harriet Greenway
Bournemouth
Summary
Dynamic hospitality professional with a proven track record at Veriu Hotels, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective problem-solving and multitasking. Proficient at managing reservations and maintaining a welcoming environment, ensuring memorable experiences for all guests. Committed to delivering exceptional service in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Local Host (Front Desk)
Veriu Hotels
09.2024 - 06.2025
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Demonstrated adaptability during peak periods or unexpected staffing shortages by effectively handling multiple tasks simultaneously without compromising service quality.
- Coordinated group bookings for special events or conferences, providing tailored customer service to meet unique client needs.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
Waitress/Bartender Assistant
Martson's PLC
01.2020 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Assistant Housekeeper (Placement)
Park Regis Housekeeping
05.2022 - 05.2022
- Enhanced room cleanliness by thoroughly inspecting and maintaining high standards for all areas of the property.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
- Replenished guest room toiletries such as soap, shampoo, and paper products.
- Removed soiled sheets, washcloths and towels.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Prepared rooms with top-notch standards every time.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and special requests.
Hotel Assistant (Placement)
Village Hotels
06.2019 - 06.2019
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Greeted guests pleasantly and answered menu questions.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
Education
Bachelors of International Hospitality Management. - Hospitality And Tourism
Bournemouth University
Bournemouth09-2026
Diploma in Hospitality With Events
University College Birmingham
Birmingham12-2022
No Degree - 6 GCSEs, 5-6 Grade Including Maths And English
Wombourne High School
Wombourne12-2020
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Guest relations
- Telephone reception
- Reservation management
- First aid training
- Detail-oriented
- Exceptional communication
- Problem-solving
- Computer skills
Timeline
Local Host (Front Desk)
Veriu Hotels
09.2024 - 06.2025
Assistant Housekeeper (Placement)
Park Regis Housekeeping
05.2022 - 05.2022
Waitress/Bartender Assistant
Martson's PLC
01.2020 - 01.2024
Hotel Assistant (Placement)
Village Hotels
06.2019 - 06.2019
Bachelors of International Hospitality Management. - Hospitality And Tourism
Bournemouth University
Diploma in Hospitality With Events
University College Birmingham
No Degree - 6 GCSEs, 5-6 Grade Including Maths And English
Wombourne High School
Similar Profiles
Vikki BennVikki Benn
Front Office Duty Manager at Veriu Punthill HotelsFront Office Duty Manager at Veriu Punthill Hotels
Manny Tanwar MBAManny Tanwar MBA
Local Host at Punthill and Veriu Apartment HotelsLocal Host at Punthill and Veriu Apartment Hotels
Sainath RedijSainath Redij
General Manager at Veriu Hotel CentralGeneral Manager at Veriu Hotel Central
Ramya SomashekarRamya Somashekar
Data Domain Architect at JPMorgan ChaseData Domain Architect at JPMorgan Chase
Hikari KosugeHikari Kosuge
Bartender at JAZZ SPOT BirdlandBartender at JAZZ SPOT Birdland