Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jordyn Gouveia

Semaphore,South Australia

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

Supre
Marion, SA
07.2022 - Current
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to assure proper floor coverage.

Traffic Controller

Vigilant Traffic Management Group
08.2018 - 11.2022
  • Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
  • Organized detours and adjusted signal timing to accommodate special events or construction projects.
  • Provided assistance to motorists who experienced difficulty navigating through congested areas.
  • Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
  • Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.

Assistant Store Manager

Bras N Things
Bankstown, NSW
06.2021 - 07.2022
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Department Manager

JD Sports Parramatta
04.2020 - 07.2021
  • Supervised 4 full-time and 25 part-time employees.
  • Balanced workloads to meet targets without overtaxing employees.
  • Worked closely with sales associates to complete tasks.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Followed safety protocols and company processes and procedures.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures.

Barista

McDonald's Moorebank
04.2015 - 05.2018
  • Memorized official and off-menu coffee and tea preparations.
  • Received and accurately processed customer payments.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Education

Bachelor of Arts - Secondary Education

Western Sydney University
NSW
11-2023

Higher School Certificate -

Thomas Hassall Anglican College
NSW
09.2019

Skills

  • Focus and Follow-Through
  • Team Building and Leadership
  • Inventory Control
  • Customer Service Management
  • POS Systems
  • Store Opening and Closing
  • Strategic Merchandising
  • Performance Evaluation and Monitoring
  • Decision Making
  • Work Planning and Prioritization
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Policy Development and Enforcement
  • Operations Oversight

Certification

  • White Card
  • Traffic Management Licenses - Control traffic with stop-slow bat - Implement traffic management plans
  • In the process of obtaining Dogging and Basic Rigging licenses

References

References available upon request.

Timeline

Store Manager

Supre
07.2022 - Current

Assistant Store Manager

Bras N Things
06.2021 - 07.2022

Department Manager

JD Sports Parramatta
04.2020 - 07.2021

Traffic Controller

Vigilant Traffic Management Group
08.2018 - 11.2022

Barista

McDonald's Moorebank
04.2015 - 05.2018

Bachelor of Arts - Secondary Education

Western Sydney University

Higher School Certificate -

Thomas Hassall Anglican College

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Jordyn Gouveia