Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Marcela Barbosa

Ridgewood,WA

Summary

Highly self-motivated and goal-oriented professional committed to pursuing a long-term career change in the banking industry. Offers strong customer service experience, problem-solving thinking and ability to learn new skills.

As a qualified Veterinary Surgeon in Brazil with over three years of experience working in emergency settings, I gained confidence working under pressure, caring for clients’ needs and expectations and empathy towards people’s challenging situations. As a qualified phlebotomist I have learned how to build stronger costumer service relationships, successfully meet people’s expectations working in a fast-paced environment keeping high level of attention to details and accurately follow procedures and policies.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Phlebotomist

Clinipath Pathology
01.2020 - Current
  • Company Overview: Sonic Health
  • Collecting blood for pathology testing in an accurate and precise manner
  • Following infection-control and safety procedures in carrying out daily routine
  • Following policies and procedures to properly label and document chain of custody forms
  • Providing outstanding customer service to clients and doctors
  • Answering to Doctors and patient’s queries
  • Collecting payments, preparing accounts, and maintaining daybooks updated
  • Obtaining appropriate history from patients
  • Opening and closing centers
  • Completing stock orders and keeping inventories
  • Keeping accuracy working in a fast-paced environment providing service to over 45 patients per shift
  • Sonic Health

Veterinary Surgeon

Petz Animal Hospital
01.2015 - 07.2015
  • Company Overview: SP/Brazil
  • Built emotional connection with clients by providing outstanding customer service
  • Consulted, diagnosed, immunized, microchipped and euthanised animals
  • Prescribed, dispensed, and administered medicines for treatment of animals
  • Performed x-rays and other diagnostic procedures
  • Worked in challenging and stressful situations ensuring the best outcome was achieved
  • Kept accurate patient’s history
  • SP/Brazil

Veterinary Surgeon

Centro de Saude Animal Jardins
03.2012 - 01.2015
  • Company Overview: SP/Brazil (Emergency depto)
  • Worked in emergency department handling sensitive situations
  • Built strong relationship with vet partners, clients and vet nurses
  • Consulted, diagnosed, immunized, microchipped and euthanised animals
  • Prescribed, dispensed, and administered medicines for treatment of animals
  • Performed x-rays and other diagnostic procedures
  • Performed medical and therapeutic procedures and surgeries
  • Sedated, anesthetised and intubated animals
  • Performed dental scale and polish, dental x-rays and extractions
  • SP/Brazil (Emergency depto)

Animal Attendant

Centro de Saude Animal Jardins
02.2009 - 01.2011
  • Company Overview: SP/Brazil
  • Restrained dogs and cats for grooming and other procedures
  • Provided customer service
  • Collection and preparation of biological specimens for laboratorial analysis
  • Theatre preparation for surgical procedures
  • Responsible for designing policies and procedures for safe and stress-free animal handling
  • Record and maintain clinical and office records of animals attending the surgery
  • Preparing invoices and maintaining inventories
  • Maintained stock control of medicines
  • SP/Brazil

Education

Diploma - Civil And Structural Engineering

North Metropolitan TAFE
Northbridge
06-2025

Certificate III - Pathology collection

south regional tafe
12.2019

Bachelor - Veterinary Medicine

FMU - Faculdades Metropolitanas Unidas
SP, Brazil
01.2011

Skills

  • Attention to detail
  • Interpersonal skills
  • Time management
  • Ability to work in a team or autonomously
  • Strong work ethic
  • Computer literacy
  • Critical thinking
  • Proactive

Certification

  • Certificate of Drug and Alcohol Testing, TAFE, 2019
  • First Aid Certificate, TAFE, 2019
  • Certificate in Veterinary Sonography, IVI – SP/Brazil, 2015
  • Certificate in Veterinary Emergency and Intensive Care Medicine, SP/Brazil, 2013

References

On request

Timeline

Phlebotomist

Clinipath Pathology
01.2020 - Current

Veterinary Surgeon

Petz Animal Hospital
01.2015 - 07.2015

Veterinary Surgeon

Centro de Saude Animal Jardins
03.2012 - 01.2015

Animal Attendant

Centro de Saude Animal Jardins
02.2009 - 01.2011

Diploma - Civil And Structural Engineering

North Metropolitan TAFE

Certificate III - Pathology collection

south regional tafe

Bachelor - Veterinary Medicine

FMU - Faculdades Metropolitanas Unidas

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Marcela Barbosa