Julie Crossley
Bangholme,VIC
Summary
Passionate Talent Partner who strives on delivering the best experience to candidates and hiring managers. Having experience with end to end recruitment for over 3 years both, in-house and through RPO. With skills across volume and non volume recruitment in the utilities and finance sector. Currently looking to join a company that prides itself on its culture, people and quality of service to its customers.
Overview
10
10
years of professional experience
Work History
Talent Acquisition Business Partner
Hays Talent Solutions (On-site For Toyota Finance)
Scoresby, VIC
12.2021 - Current
- Engage and consult with stakeholders to provide day-to-day support and advice on the implementation of talent attraction
- Build relationships with key internal partners to design and develop fit-for-purpose talent acquisition and and selection campaigns whilst partnering through the entire recruitment and selection lifecycle.
- Conduct job briefings with hiring managers
- Facilitate assessment centres
- Candidate onboarding and post hire 'after-care'
- Collaborate with sourcing and recruitment partners to achieve recruitment objectives.
Recruitment Consultant
Red Energy
09.2018 - 12.2021
- End to end bulk recruitment for internal roles across Customer Solutions, Payment Assist and Field Sales
- End to end recruitment for non bulk roles for Customer Care (hardship)
- Facilitate high level of stakeholder engagement and relationships to assist in recruitment drives
- Develop targeted recruitment assessments within Customer Solutions
- Conduct interview coaching for behavioural assessments for internal candidates
- Facilitate bulk assessment centres
- Conduct post training and recruitment interviews to gain insight on process
- Provide recruitment behavioural interview training for management and expert team
- Facilitated information evenings/career nights to build brand awareness for Red Energy
- Partook in strategic planning of candidate attraction and pooling
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Business Customer Support
Red Energy
09.2016 - 01.2018
- Commercial & Industrial
- Facilitate a high level customer service for commercial and industrial customers such as government bodies and schools throughout entire customer lifecycle
- Acting as point of contact via email and mail correspondence channel
- Bill/data distribution to clients
- High level administrative tasks and overall account maintenance
- Provide account reconciliations and manage account debts
- Liaise with internal and external stakeholders for billing/analytical requests
- Arrange connections and meter maintenance for large site metering
- Provide bill/interval data extracts using software applications
- Maintenance of customer database via reporting channels
Red Energy, New Connections
10.2013 - 09.2016
- Customer Initialisation
- Arrange high volume new connections via builders channels
- Liaise with builders and electricians to organize connections
- Assist internal stakeholders with general questions and enquiries
- Organise solar connections for existing customers and mail merge duties
- Organise alterations to existing customer’s properties
- Maintain rejection spreadsheets to ensure timely action of service order completion
Customer Solutions Agent/ General Enquires
Red Energy
08.2013 - 10.2013
- Acting as point of contact via email and mail correspondence channel
- Maintenance of customer database via reporting channels
- Basic filing and reporting duties
- Acting as point of contact for walk-in customers
- Facilitate a high level of service and maintenance for high small to medium business accounts
- Facilitated in the Rewards and Recognition program for the Customer Solutions Team
- Liaise with specialised teams within the business to ensure streamline customer management
- Assisted in coaching via a coaching queue and within the training environment.
Customer Solutions Agent/ phone consultant
Red Energy
02.2013 - 08.2013
- Acting as point of contact for Red Energy’s customer base
- Providing a high level of customer service and maintaining customer customers database at a high level
- Liaise with specialised teams within the business to ensure streamline customer management.
Retention Agent
Optus
Melbourne
01.2010 - 01.2012
- Basic filing and report writing
- Liaise with internal/external customers
- Attend meetings to discuss changes in business, call drivers and training
- Resolve customer disputes
- Qualify contract upgrades within budget targets
- Data entry, customer record updating
- Deal with complex situations and high call volume
- Reduce churn threat for mobile and wireless products
- Handle and resolve high volume and complex customer orders
- Tailored save offers to suit customer’s needs
- Increase revenue of customers by reduction cancellation rate
- Provide accurate marketing feedback to business about customs needs and churn threats
- Communicating via email to specific departments/companies to assist in customer enquiries
Education
Diploma of Human Resource Management -
Chisholm Institute
Skills
- Talent acquisition
- Business Partner Management
- Recruitment and hiring
- New Hire Onboarding
- In-Person and Telephone Interviewing
- Candidate sourcing
- Relationship Building
- Employee and Applicant Assessment
Timeline
Talent Acquisition Business Partner
Hays Talent Solutions (On-site For Toyota Finance)
12.2021 - Current
Recruitment Consultant
Red Energy
09.2018 - 12.2021
Business Customer Support
Red Energy
09.2016 - 01.2018
Red Energy, New Connections
10.2013 - 09.2016
Customer Solutions Agent/ General Enquires
Red Energy
08.2013 - 10.2013
Customer Solutions Agent/ phone consultant
Red Energy
02.2013 - 08.2013
Retention Agent
Optus
01.2010 - 01.2012
Diploma of Human Resource Management -
Chisholm Institute
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