Gabriella Bogdanek
Chermside
Summary
I have excellent customer and communication skills, a high level of attention to detail, organisation and drive and work well both independently and as part of a team. Dedicated and eager to help many people reach full potential through positive and effective support. Compassionate and encouraging with 3 years of experience working with people of all ages. Assists people in navigating various situations using healthy coping skills.
Overview
6
6
years of professional experience
Work History
Disability Support Worker
Cality Care
10.2022 - Current
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Medical Receptionist
Holdsworth House Medical Centre
03.2022 - 10.2022
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Contacted hospitals to confirm patients’ medical histories and prevent inaccurate diagnoses and treatments.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Implemented Best Practice for digitizing and organizing over a number of medical records.
Print and Copy Team Member
Officeworks
10.2020 - 02.2022
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
Entered customer orders in POS register system and created invoices to collect accurate payment. - Completed complex customer orders accurately and within quoted timeframe.
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
Personal Assistant / Receptionist
GDE Tree Services
07.2019 - 08.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Managed very active calendar of appointments by planning, coordinating, and aligning schedules to respect executives’ needs.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Completed word processing and created spreadsheets for data analysis.
Inventory Clerk
All Lag PTY LTD
03.2018 - 01.2019
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies.
- Streamlined warehouse organization for optimal efficiency by implementing effective storage strategies.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
- Improved order fulfillment times with efficient picking, packing, and shipping processes.
- Collaborated with team members to achieve a well-coordinated inventory management system.
Education
Bachelor of Nursing - Nursing
Queensland University of Technology
Brisbane, QLDCertificate IV - Youth Work
TAFE Queensland
South Bank, QLD01.2025
High School Diploma -
Ipswich Girls Grammar School
Ipswich, QLD11.2018
Skills
- Creative Thinking
- Documentation Skills
- Company Guidelines
- Administrative Arrangements
- Policy Implementation
- Reintegration Techniques
- Youth Interviewing
Timeline
Disability Support Worker
Cality Care
10.2022 - Current
Medical Receptionist
Holdsworth House Medical Centre
03.2022 - 10.2022
Print and Copy Team Member
Officeworks
10.2020 - 02.2022
Personal Assistant / Receptionist
GDE Tree Services
07.2019 - 08.2020
Inventory Clerk
All Lag PTY LTD
03.2018 - 01.2019
Bachelor of Nursing - Nursing
Queensland University of Technology
Certificate IV - Youth Work
TAFE Queensland
High School Diploma -
Ipswich Girls Grammar School
Similar Profiles
Charmain Faith SolivenCharmain Faith Soliven
Workforce Engagement Support at Cality CareWorkforce Engagement Support at Cality Care
Cierra DekkerCierra Dekker
NDIS Support Worker at Cality CareNDIS Support Worker at Cality Care
Lindiwe NdlovuLindiwe Ndlovu
Disability Support Worker at Cality CareDisability Support Worker at Cality Care