Leah Murray-Noble
Bundoora,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hospitality level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Server
Vanilla Pod Cafe
11.2022 - 02.2024
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Processed orders and sent to kitchen employees for preparation.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
Business Administration Trainee
Victorian Police Force
04.2021 - 11.2022
- Managed office supplies inventory, ensuring optimal stock levels to minimize disruptions to daily operations.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Waitress
Murray Downs Golf & Country Club
02.2022 - 07.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Waitress
Jilarty
03.2021 - 05.2022
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Greeted new customers, discussed specials, and took drink orders.
Cashier
McDonald's
12.2019 - 12.2020
- Answered questions about store policies and addressed customer concerns.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor - Social Work (Honours)
La Trobe University
Melbourne, VIC12.2028
High School Diploma -
Wodonga Senior Secondary College
Wodonga, VIC11.2023
Skills
- Menu Recommendations
- Team Player
- Bill computation
- Hospitality service expertise
- Table Monitoring and Turnover
- Guest Relations Management
- Decision-Making
- Table Setting
- Beverage Preparation
- Reservation Management
- Memory retention
- Order Accuracy
- Flexibility
- Professional Appearance
- Food Running
- Sense of urgency
- Item promotion
- Courteous Phone Demeanor
- Food sales and promotion
- Point of sale operation
- Cash Handling
- Cleanliness
- Order Taking
- Cleaning and sanitizing
- Order Management
- Transactions and Cash Handling
- Service prioritization
- Relationship Building
- Food presentation
- Food handling
- Conflict and Complaint Resolution
- Food Preparation and Safety
- Tableside Service
- Menu Memorization
- Adaptable and Flexible
- Food and Beverage Service
- Friendly, Positive Attitude
- Multitasking Abilities
- Active Listening
- Teamwork and Collaboration
- Verbal Communication
- Organization and Time Management
Certification
Cert 3 in Business Adminstartion
Timeline
Front of House Server
Vanilla Pod Cafe
11.2022 - 02.2024
Waitress
Murray Downs Golf & Country Club
02.2022 - 07.2022
Business Administration Trainee
Victorian Police Force
04.2021 - 11.2022
Waitress
Jilarty
03.2021 - 05.2022
Cashier
McDonald's
12.2019 - 12.2020
Bachelor - Social Work (Honours)
La Trobe University
High School Diploma -
Wodonga Senior Secondary College
Cert 3 in Business Adminstartion
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