Harry Quin
Lake Heights,New South Wales
Summary
Hardworking and compassionate employee enthusiastic about learning new and existing fields inside and out. Pursues opportunities to learn new skills and contribute to personal and team success. Over 8 years of experience in fast paced customer service oriented roles, providing a exceptional customer experience and utilising a range of skills to ensure efficiency.
Overview
6
6
years of professional experience
Work History
Sales and Service Representative
NRMA
03.2023 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Managed over 35 sales calls a day and acheived KPI's
Customer Service Assistant
Coles
01.2022 - 03.2023
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Utilized problem-solving skills to address customer queries and complaints.
- Collaborated with other departments to guarantee customer satisfaction.
Motor Claims consultant
IAG Insurance
04.2021 - 01.2022
- Managing customers vehicle repairs over the phone
- Taking a range of different challenging calls and meeting set KPI’s to a high quality
- Organising and completing time sensitive tasks
- Liaising with third party businesses and high profile clients in the claims management process.
Customer Service Assistant
Target Australia
10.2017 - 04.2021
- In depth knowledge with POS systems and handling a range of different transactions
- Providing a highly satisfactory customer service experience which includes receiving customer compliments and building rapport with repeat customers
- Implementing new stock lines with visual merchandising skills in order to maximise space and sales, and assisting management in relaying departments
- Highly trained and adept in refund and exchange policies, performing refunds, laybys, click & collect procedures on a daily basis
- Experience in completing stocktake counts and appointment to check the accuracy of counts
- Cash handling including clearing and counting register, ordering change and completing end of week procedures
- Working as team to ensure a range of activities are completed to a high standard and efficiently including working in teams to unload stock, provide a customer with a product or service or provide a positive experience.
Education
High School Diploma -
Figtree High School
Figtree, NSW11.2019
Skills
- Collaborative team player
- Communicable and good listener
- Critical thinking
- Time management
- Reliable
- Fluent with range of computer systems
- Empathy
- Task Prioritization
Timeline
Sales and Service Representative
NRMA
03.2023 - Current
Customer Service Assistant
Coles
01.2022 - 03.2023
Motor Claims consultant
IAG Insurance
04.2021 - 01.2022
Customer Service Assistant
Target Australia
10.2017 - 04.2021
High School Diploma -
Figtree High School
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