Montana Bradley
Geraldton,WA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Quiet Life
01.2022 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Trained new staff members on proper customer service and hospitality policies.
- Communicated with customers to promptly resolve complaints and address inquiries.
Customer Service Representative
Target
08.2018 - 12.2021
- Answered questions about store policies and addressed customer concerns.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered incoming calls and emails to provide product information, features and benefits.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Education
STEPS Program -
Geraldton Universities Centre
Geraldton, WA06.2022
High School Diploma -
Geraldton Senior College
Geraldton, WA10.2021
Skills
- Office Organization
- File Management
- Payment Processing
- Staff Training
- Cleaning and Sanitizing
- Food Preparation
- Computer Literacy
- Problem Solving
- Organizational Skills
- Paperwork Processing
- Customer Relations
- Filing
References
Leila Clarkson
Owner | Quiet Life
0475887060
Siti Mitchell
Store Manager | Target
0438720118
Timeline
Hospitality Worker
Quiet Life
01.2022 - Current
Customer Service Representative
Target
08.2018 - 12.2021
STEPS Program -
Geraldton Universities Centre
High School Diploma -
Geraldton Senior College