Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Montana Bradley

Geraldton,WA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Hospitality Worker

Quiet Life
01.2022 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Reduced risks by maintaining clean and organised work environment.
  • Trained new staff members on proper customer service and hospitality policies.
  • Communicated with customers to promptly resolve complaints and address inquiries.

Customer Service Representative

Target
08.2018 - 12.2021
  • Answered questions about store policies and addressed customer concerns.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.

Education

STEPS Program -

Geraldton Universities Centre
Geraldton, WA
06.2022

High School Diploma -

Geraldton Senior College
Geraldton, WA
10.2021

Skills

  • Office Organization
  • File Management
  • Payment Processing
  • Staff Training
  • Cleaning and Sanitizing
  • Food Preparation
  • Computer Literacy
  • Problem Solving
  • Organizational Skills
  • Paperwork Processing
  • Customer Relations
  • Filing

References

Leila Clarkson

Owner | Quiet Life

0475887060


Siti Mitchell

Store Manager | Target

0438720118



Timeline

Hospitality Worker

Quiet Life
01.2022 - Current

Customer Service Representative

Target
08.2018 - 12.2021

STEPS Program -

Geraldton Universities Centre

High School Diploma -

Geraldton Senior College

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Montana Bradley