Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic
Agnes Fewings

Agnes Fewings

Kalgoorlie,WA

Summary

Knowledgeable receptionist skilled in administrative support and customer service. Brings several years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Front Office ( Receptionist)

Midas Motel
Kalgoorlie, WA
06.2023 - Current
  • Entered new client data into database systems accurately.
  • Assisted with administrative tasks such as filing documents, photocopying, faxing.
  • Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
  • Provided excellent customer service to all guests.
  • Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Processed payments for services rendered accurately and efficiently.
  • Responsible for opening and closing the office on time each day.
  • Received payments from customers and processed credit card transactions accurately.
  • Greeted customers and visitors in a professional manner.
  • Resolved customer complaints in a timely fashion while adhering to company policies and regulations.

Back of house ( service person)

06.2023 - Current
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

House Keeping (partly)

Midas Motel
Kalgoorlie, WA
06.2023 - Current
  • Followed established procedures for handling hazardous materials safely throughout the assembly process.
  • Reported any issues or concerns regarding the quality or accuracy of finished products immediately.
  • Cleaned work area and equipment regularly to maintain a safe working environment.
  • Installed protective covers on finished hose assemblies as needed.
  • Communicated regularly with supervisors regarding progress updates on assigned tasks.

Food Service

BEAUMONDE CATERING COMPANY
Perth, WA
06.2020 - 10.2021
  • Assisted with special event catering and preparation, including setup and food service.
  • Assisted with food service including setting up buffet tables and serving guests.
  • Monitored food service operations to ensure compliance with health standards.

Chef Assistant

23 The Circus Burswood
06.2018 - 09.2018

Retail Attendant

Optus stadium
03.2021

Education

High School Diploma -

ARANMORE CATHOLIC COLLEGE
Leederville, WA
10-2020

Skills

  • Easy Relationship
  • Reliability and flexibility
  • Honest and Trustworthy
  • Easy going
  • Can work along with in teams/ groups
  • Fluent in Bahasa
  • Work Prioritization
  • Security awareness
  • Administrative Skills

Activities

  • Currently studying for CERT III in Nursing
  • Love making coffees and learning about different types of coffees
  • Favorite coffee to make is Cappuccino
  • Working as a retail attendant at Optus since March
  • Working at Quest Apartment Hotel in Perth since July 2021
  • Working at Inn Midas Motel in Kalgoorlie as a front office person and back of house team member

References

References available upon request.

Timeline

Front Office ( Receptionist)

Midas Motel
06.2023 - Current

Back of house ( service person)

06.2023 - Current

House Keeping (partly)

Midas Motel
06.2023 - Current

Retail Attendant

Optus stadium
03.2021

Food Service

BEAUMONDE CATERING COMPANY
06.2020 - 10.2021

Chef Assistant

23 The Circus Burswood
06.2018 - 09.2018

High School Diploma -

ARANMORE CATHOLIC COLLEGE

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