Lisa-Marie Roussos

Key Responsibilities

• Understand customer styling needs based on lifestyle, body shapes, and purchase history.
• Embrace each Country Road collection, knowing the inspiration, key trends, color palette, and product knowledge.
• Be a brand ambassador through personal styling and presentation.
• Stay updated on current and upcoming style trends to inspire customers.
• Build customer loyalty through the loyalty program and tailored communication.
• Maintain fitting rooms to ensure an elevated styling experience.
• Always put the customer first by providing an exceptional customer experience through great service, excellent product knowledge, and a seamless point of sale transaction.
• Contribute to smooth store operations through effective stock management and loss prevention.
• Ensure visual merchandising is maintained and the store is presented in accordance with brand standards.
• Role model the Country Road Group values, collaborating with your store team to deliver results.

• Website Development: Built and maintained an e-commerce website.
• Product Sourcing: Sourced new products locally and overseas.
• Trade Contracts: Negotiated and managed trade contracts.
• Inventory Management: Effectively managed stock levels and logistics.
• Event Planning: Organised and executed pop-up events.
• Social Media Management: Created and managed social media content and campaigns.
• Customer Service: Provided exceptional customer support and engagement.
• Marketing: Developed and implemented marketing strategies.
• Sales: Managed online sales and promotions.
• Operations Management: Handled all daily business operations independently.

• Customer Service: Delivered exceptional service and assistance to customers.
• Product Knowledge: Developed expertise in homewares products
• Sales Techniques: Applied effective sales strategies to meet and exceed targets.
• Merchandising: Arranged and displayed products to maximise visual appeal and sales.
• Inventory Management: Monitored stock levels and organised inventory.
• Point of Sale (POS) Systems: Operated and managed POS systems for transactions.
• Register Operations: Opened and closed registers, ensuring accurate daily reconciliation.
• Team Collaboration: Worked collaboratively with team members to achieve store goals.
• Problem-Solving: Addressed and resolved customer inquiries and issues efficiently.

• Owner Builder - Managed three Owner/Builder Projects
• Managed three further renovations
• Project Management: Oversaw entire renovation projects from start to finish.
• Budgeting: Managed project budgets and controlled costs effectively.
• Vendor Coordination: Coordinated with suppliers, contractors, and tradespeople.
• Problem-Solving: Quickly resolved issues that arose during the building process.
• Compliance: Ensured all work met regulatory standards and building codes.
• Quality Control: Maintained high standards of workmanship and materials.
• Time Management: Scheduled tasks efficiently to meet project deadlines.
• Negotiation: Secured favorable terms with suppliers and contractors.
• Hands-On Experience: Gained practical skills in various construction trades.
• Documentation: Kept detailed records and documentation of the building process.

• 4 years of experience as an International Sales Consultant
• Global Market Knowledge: Insight into international markets and cultures.
  Sales Strategy: Crafted and executed sales strategies.
  Client Management: Built and maintained client relationships.
  Negotiation: Secured contracts and deals.
  Product Expertise: In-depth knowledge of products and services.
  Presentations: Delivered effective sales presentations.
  Market Analysis: Conducted research to identify opportunities.
  Lead Generation: Identified and pursued new business leads.

• 5 years of experience as a Travel Manager
• Travel Planning: Created and booked customised travel itineraries.
  Client Consultation: Offered expert advice on travel options.
  Reservation Systems: Managed bookings and reservations.
  Vendor Relations: Coordinated with airlines, hotels, and tour operators.
  Sales and Marketing: Promoted travel services to increase sales.
  Customer Service: Resolved travel-related issues and ensured satisfaction.
  Regulatory Compliance: Followed travel regulations and standards.
  Problem-Solving: Handled travel emergencies and issues.
  Travel Documentation: Assisted with visas and insurance.

• Providing exceptional customer service, handling customer issues, and meeting customer requirements

• Customer service in the china & glassware department