Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rick Capaldo

Summary

Dynamic Test Manager with over 25 years of experience in the Information Technology (IT) industry, including Telecommunications, Finance, Healthcare, and Utilities. Proven track record of success in Software Testing, Customer Support, and Technical Training provides a well-rounded perspective and deep operational insight. Recognized for consistently high performance and exceptional communication skills, thriving in high-pressure environments while adeptly navigating both autonomous and collaborative settings within cross-functional teams. Quick to grasp new concepts and proactive in taking initiative beyond defined responsibilities to ensure delivery excellence.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Solution Test Manager

ANZ
04.2023 - Current
  • Reduced online testing downtime during batch cycles by 50 percent by challenging conservative batch process assumptions and collaborating with batch and application teams to optimise the batch process.
  • Reverse engineered and documented the Retail Broker onboarding process in non-production environments, overcoming significant knowledge gaps by collaborating with cross-functional teams and SMEs. Applied exploratory testing and validated assumptions to reconstruct the end-to-end workflow, enabling improved process transparency and future onboarding efficiency.
  • Manage test operations for an ANZ integrated test environment, ensuring smooth coordination and system readiness, by doing the following:
  • Monitoring and maintaining environment stability through proactive health checks and incident management.
  • Managing code deployments to support timely and effective testing of deliverables.
  • Maintaining test environment batch calendar, ensuring alignment across different environment user needs and avoiding conflicts with holidays or planned outages.
  • Coordination and communication of test environment batch processes, including pre-batch readiness, batch execution, post-batch validation, shakeout testing, and downstream processing activities.
  • Coordinating, documenting, and operationalising new environment data processing workflows to ensure test environment data integrity.
  • Assessing and communicating planned maintenance impacts to test environment users.
  • Facilitating daily test environment operational updates via meetings and emails to key stakeholders and broader user groups.
  • Managing customer test data in the test environment, and performing customer onboarding validation checks to ensure successful customer provisioning across all downstream systems.
  • Managed E2E testing for complex, highly integrated deliverables spanning multiple business value streams during E2E Test Manager’s leave.

Test Manager

Australian Red Cross Lifeblood (LifeBlood)
01.2016 - 03.2023
  • Received peer-nominated Regional Award (Victoria) for building Lifeblood’s testing team from the ground up and fostering strong collaboration with the business on the DonorConnect project.
  • Expanded the testing team from 4 to 22 staff, successfully integrating permanent employees and consultants to meet growing delivery demands.
  • Ensured testing standards and regulatory compliance across software changes to protect donor/patient safety and clearly communicated defects, risks, and issues to stakeholders.
  • Recruitment, resource allocation, and prioritisation of testing staff across multiple projects.
  • Designed and implemented a scalable manual testing framework with tailored processes and documentation aligned to effort, complexity, and risk; also supported an automation tester in developing an automation test framework.
  • Led performance reviews, staff development, and mentoring to foster a high-performing team culture.
  • Reviewed and approved test documentation, project artefacts, and test cases for quality and compliance, while serving as escalation point for resolving testing issues across teams, projects, and business units.
  • Championed continuous improvement of testing frameworks, processes, templates, and tools.
  • Organised, coordinated, supported, and approved Non-Functional Requirements (NFR) testing conducted by external vendors.

Test Lead

SuperPartners
09.2013 - 12.2015
  • Received peer-nominated Superpartners Applaud Award (Bronze) for leading the Insurance Remediation Programme under aggressive timelines—recognised by the team for shielding them from project-level issues to enable them to focus on the delivery.
  • Led testing for the SuperStream Contributions Programme, managing up to 14 testers and coordinating industry-wide E2E testing to deliver enhanced straight-through processing and improved business reporting capabilities.
  • Delivered testing activities in alignment with project plans, schedules, and success criteria.
  • Provided line management and day-to-day leadership for the project test team, mentoring junior staff to build team capability.
  • Liaised with project, business, and management stakeholders to communicate progress and resolve risks/issues.
  • Produced test documentation for stakeholders, ensuring clarity and traceability.
  • Managed, triaged, and reported defects internally and with external vendors.
  • Supported enforcement and communication of testing and project governance standards.

Senior Test Analyst / Test Lead

NAB
12.2009 - 09.2013
  • Calypso Migration Project: This project involved the successful migration of active Interest Rate Derivative trades from NAB UK systems onto NAB Australia systems. My role on this project involved the coordination of System and E2E testing of the 15+ systems involved in the migration as well as System testing of one of the systems involved. The testing involved at least 20 people split across Australia and the UK.
  • Test Leading, mentoring and managing teams of dedicated testing staff.
  • Managing and performing test preparation and test execution activities.
  • Reporting of progress, issues and risks to Project and Program stakeholders.
  • Producing Test Deliverable documentation and estimates for project stakeholders.
  • Ensuring test coverage and traceability of project requirements to test cases.
  • Consulting with Project and Business stakeholders, as well as Vendors, about alternatives to resolve project issues to meet required business outcomes.
  • Proposing and implementing process improvement initiatives.
  • Maintaining and improving test frameworks and test environments.

Test Leader

Unico
07.2006 - 12.2009
  • GLIDE Project: My role involved test leading up to 13 testers on this project to contribute to the successful implementation of a new tolling solution for Transurban.

Tester / MMS Support Engineer

Ericsson Australia
06.1999 - 07.2006
  • Malaysia MMS Support: I was sent to Malaysia to resolve numerous MMS issues that a customer was experiencing. I spent a month in Malaysia meeting with the customer to understand their issues, implementing fixes, and training the first line support staff to prevent future problems occurring. I received extremely positive feedback from Ericsson Malaysia.

Technical Trainer

Ericsson Australia
01.1997 - 11.1998

Tester

NEC
11.1998 - 06.1998

Education

Bachelor of Engineering - Communication Engineering

RMIT University
01.1992

Skills

  • Team leadership in technical projects
  • Staff training and development
  • Risk assessment and management
  • Strategic problem analysis
  • Excellent communication skills
  • Experienced in Waterfall and V-Model project management
  • Proficient in SAFe methodology
  • Proficient in Agile methodologies
  • Creating technical documentation
  • Experience in regulated environments (TGA and APRA)
  • Skilled in using HP ALM, Jira, Xray, and Azure DevOps
  • Skilled in using Confluence
  • Training and mentoring
  • Management of test execution
  • Test case development
  • Collaborative team management
  • Test execution management
  • Test case design
  • Team leadership
  • Training and mentoring
  • Test execution management
  • Test case design
  • Team leadership

Certification

  • ISTQB, Foundation & Advanced Test Analyst
  • SAFe, SAFe Agilist (2021) & SAFe DevOps Practitioner (2022)

Timeline

Solution Test Manager

ANZ
04.2023 - Current

Test Manager

Australian Red Cross Lifeblood (LifeBlood)
01.2016 - 03.2023

Test Lead

SuperPartners
09.2013 - 12.2015

Senior Test Analyst / Test Lead

NAB
12.2009 - 09.2013

Test Leader

Unico
07.2006 - 12.2009

Tester / MMS Support Engineer

Ericsson Australia
06.1999 - 07.2006

Tester

NEC
11.1998 - 06.1998

Technical Trainer

Ericsson Australia
01.1997 - 11.1998

Bachelor of Engineering - Communication Engineering

RMIT University

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Rick Capaldo