SHIVAJI VODNALA
Customer Service And Administration Professional
Armstrong Creek,VIC
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
3
3
Certifications
Work History
Assistant Manager
Reddy Express
Claremont, WA
12.2023 - 12.2024
- Leading and mentoring a high-performing team, managing schedules, and optimizing task assignments.
- Collaborating closely with the site manager on administrative tasks, contributing to streamlined workflows and efficient reporting.
- Currently spread heading the day-to-day operations of a dynamic fuel station as an Assistant manager.
- Proactively overseeing fuel inventory levels, streamlining restocking procedures, and minimizing stockouts.
- Providing top-notch customer service by promptly addressing inquiries, resolving concerns, and ensuring a positive customer experience.
- Monitoring and coordinating equipment maintenance to sustain the station’s operational efficiency.
- Driving the implementation of company policies and procedures, fostering a culture of accountability and excellence.
- Playing a pivotal role in financial responsibilities, including revenue monitoring, cash handling, and daily sales reconciliation.
- Upholding impeccable cleanliness standards, creating a welcoming environment for customers, and enhancing overall operational excellence.
Manager
Bubba Pizza
Torquay, VIC
02.2023 - 11.2023
- Provided high-quality customer service, ensuring client satisfaction through prompt and efficient response to inquiries and concerns.
- Maintained a high degree of professionalism and confidentiality while handling sensitive client information.
- Contributed effectively to a collaborative team environment, supporting team members, and ensuring seamless operations.
- Adapted flexibly to cover team member positions and worked additional hours as required to meet business demands.
- Utilized strong problem-solving skills to address customer issues promptly and effectively, enhancing overall customer experience.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Prepared pizza dough for use in making pizzas according to established recipes.
- Monitored baking progress through visual inspection and by using thermometers.
Customer Service Team Member
Apco Fuel Station
Barwon Heads, VIC
01.2019 - 11.2023
- Observed and reported suspicious activities and persons.
- Enforced rules, regulations, policies, and procedures and responded to emergency situations requiring security assistance.
- Wrote detailed narrative reports and maintained daily activity reports. Sandwich and Hot food preparation.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Supported time-sensitive project input milestones by keeping team on-task.
- Managed daily operations of the fuel station, including staff scheduling and customer service.
- Created weekly reports detailing employee performance, customer feedback, and financial information.
- Resolved customer complaints in a timely manner to promote positive customer relations.
- Established procedures for cash handling, credit card processing, and security protocols.
- Provided training on safe fueling techniques to new hires and existing staff members.
Customer Service Team Member
Caltex Fuel Station (Now Ampol)
Torquay, VIC
01.2019 - 10.2022
- Ensured effective merchandising and stock control to support store presentation.
- Operated point-of-sale systems efficiently and assisted with fuel and stock deliveries.
- Delivered exceptional customer service to enhance customer satisfaction and encourage repeat business.
- Always maintained a safe and compliant working environment.
- Promoted products and in-store deals to drive sales and customer engagement.
Education
Master of Engineering (Professional) - Engineering Management
Deakin University
Geelong, VICBachelor of Engineering - Electrical and Electronics Engineering
St. Peter’s Engineering College
Skills
Proven experience in customer-focused roles, delivering exceptional service and support
Excellent written and verbal communication skills, with the ability to clearly convey information and resolve customer concerns effectively
Strong problem-solving abilities with a logical and solution-oriented approach to resolving customer issues
Skilled in multitasking and managing competing priorities in fast-paced, high-pressure environments
Remain calm and composed under pressure, consistently maintaining a professional and customer-first attitude
Highly organised with keen attention to detail, ensuring timely and accurate follow-up on customer interactions
Proficient in computer systems, with hands-on experience using CRM platform (Salesforce)
ADDITIONAL INFORMATION
- Visa - Subclass 485 (Temporary Graduate Visa with full working rights) - Valid until - 2027-12
- Transport - Own Vehicle with an Australian Valid Driving License
- Availability - Immediate to Join and work additional hours as required.
Certification
Salesforce Administrator
Timeline
Customer Service Foundations
06-2024
Salesforce Administrator
12-2023
Assistant Manager
Reddy Express
12.2023 - 12.2024
Customer Relationship Management
09-2023
Manager
Bubba Pizza
02.2023 - 11.2023
Customer Service Team Member
Apco Fuel Station
01.2019 - 11.2023
Customer Service Team Member
Caltex Fuel Station (Now Ampol)
01.2019 - 10.2022
Bachelor of Engineering - Electrical and Electronics Engineering
St. Peter’s Engineering College
Master of Engineering (Professional) - Engineering Management
Deakin University