Nancy Wosomo
Belgian Gardens,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Experience Officer position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Customer Experience Officer
Settlement Services International
2023.12 - Current
- Tracked key performance metrics to assess team progress toward established goals and implement necessary adjustments.
- Implemented new strategies to reduce call wait times and improve overall efficiency in handling customer inquiries.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Educated customers about billing, payment processing and support policies and procedures.
Disability Support Worker
We2Care
2022.09 - 2022.11
- Assessed risk factors of patients and made referrals for further services.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Designed individualized plans detailing daily activities and needs for patients.
- Drove clients safely to social activities and appointments.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Participated in clinical supervision to maintain professional development.
Assistance Within School Tuck-Shop
Charters Towers State High School
2019.10 - 2019.12
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
Cleaning Assistant
Charters Towers State High School
2018.08 - 2019.02
- Participated in cross-training initiatives to expand knowledge of various roles within the company.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Operated buffers and burnishers to clean and polish floors.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Emptied trashcans and transported waste to collection areas.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
Administration Receptionist
Saibai Local Council
2012.08 - 2012.10
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
Education
Certificate II - Business Administration
Far North Queensland Tafe
Cairns, QLD02.2007
Skills
- Training and coaching
- Exceptional communication
- CRM software expertise
- Fluency in multiple languages
- Patience and composure
- Customer Service
- Data Management
- Reliability
Timeline
Customer Experience Officer
Settlement Services International
2023.12 - Current
Disability Support Worker
We2Care
2022.09 - 2022.11
Assistance Within School Tuck-Shop
Charters Towers State High School
2019.10 - 2019.12
Cleaning Assistant
Charters Towers State High School
2018.08 - 2019.02
Administration Receptionist
Saibai Local Council
2012.08 - 2012.10
Certificate II - Business Administration
Far North Queensland Tafe
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