Wendy Tack
Inverloch,VIC
Summary
High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Overview
21
21
years of professional experience
Work History
Store manager
Jeans west
Wonthaggi, VIC
06.2015 - Current
- Customer service, stock control, rostering, cash handling, wage budgets, store operations, staff management, quality control, overseeing of policy and procedure
- Managing store and personal KPIs
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
waitress manager
Cucina A Isola Italian restaurant
San Remo, VIC
01.2015 - 05.2018
- Accomplished multiple tasks within established timeframes.
- Managed day to day running of restaurant
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development
café attendant
Phillip Island chocolate Factory
Newhaven, VIC
01.2014 - 01.2015
- Customer service, barista service, cash handling, cleaning, stock control, food handling.
- Exceeded goals through effective task prioritization and great work ethic
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Manager
Rockmans Australia
01.2006 - 01.2009
- Quality control, stock control and ordering, rostering, cash handling, customer complaints, marketing, staff supervision.
- Delivered excellent customer service, resulting in consistently reaching assigned set targets and customer satisfaction rating.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Directed staff and managed annual capital budget.
bar attendant
Tigers club house sports bar
Hoppers Crossing, VIC
01.2006 - 01.2009
- Bar attendant, cash handling, stock control, customer service, cleaning.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Adhered to alcohol policies and procedures and complied with local and state laws.
Manager
Bakers delight
01.2002 - 01.2006
- Accomplished multiple tasks within established timeframes.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
duel diploma - beauty therapy and specialist makeup
National Academy of Beauty
Melbourne, VIC2015
High School Diploma -
Wonthaggi Secondary College
Wonthaggi, VIC1996
Skills
- Relationship building and management
- Order management
- Team leadership and coaching
- Maximizing profitability
- Sales expertise
- Team Building
- Training and mentoring
- Merchandising
- Bank deposit procedures
- Accurate money handling
- Store displays
Timeline
Store manager
Jeans west
06.2015 - Current
waitress manager
Cucina A Isola Italian restaurant
01.2015 - 05.2018
café attendant
Phillip Island chocolate Factory
01.2014 - 01.2015
Manager
Rockmans Australia
01.2006 - 01.2009
bar attendant
Tigers club house sports bar
01.2006 - 01.2009
Manager
Bakers delight
01.2002 - 01.2006
duel diploma - beauty therapy and specialist makeup
National Academy of Beauty
High School Diploma -
Wonthaggi Secondary College
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