Jiawen Liu
Morley ,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills.
Overview
9
9
years of professional experience
Work History
Assistant Videographer
Sole Trader
11.2020 - Current
- Changed camera attachments based on specific shot requirements and environmental conditions.
- Calculated proper lighting, shutter angles, camera distances and shot factors.
- Set up lighting and sound details of shots.
- Adjusted and controlled video equipment, composing and framing shots.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Set up for shots according to production schedules, weather and lighting conditions and available equipment.
Administration Officer
China Southern Airlines
08.2016 - 12.2021
- Processed purchase orders, service contracts and financial reports.
- Completed data entry tasks with accuracy and efficiency.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Wrote regular newsletter for employees to stay on top of important information, company changes and market data.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with customers by phone, email or in-person to provide information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered and managed incoming and outgoing calls over 20 per day while recording accurate messages for distribution to office staff.
Catering Attendant
Alpha Flight Services
08.2014 - 03.2016
- Responsible for check and update flight information timely and accurately, including flight time, passenger Numbers and customer special dietary requirements, such as low fat, no starch, fruit meal, etc.
- Arrange time reasonably to allocate catering for each airline;
- Get familiar with all different types of catering for each airline.
- Cleaned and organized kitchen stations to promote team efficiency.
- Assists with tray assembly duties
- Sets meal trolleys/tray food items prior to meal services following strict dietary guidelines set by airline
- Ensures high standards of food safety and personal hygiene as per Hazard Analysis and Critical Control Point (HACCP) standards.
- Prepares for breakfast, lunch, dinner and snack boxes for airline on-board meal
- Maintains the high standard of hygiene and cleanline
Education
Bachelor of Social Science - Human Services And Community Work
ECU
Perth, WA02.2025
Certificate - Provide First Aid & CPR
HLTAID009-11
Perth, WA02.2023
Diploma - Hospitality
Australian School And Tourism Management
Perth, WA01.2014
Skills
- Customer Service
- Computer Proficiency
- Time Management
- Patient Care
- Supporting Daily Living Needs
Additional Information
- Current Australian Drivers License
- Hand Hygiene Certificate
Timeline
Assistant Videographer
Sole Trader
11.2020 - Current
Administration Officer
China Southern Airlines
08.2016 - 12.2021
Catering Attendant
Alpha Flight Services
08.2014 - 03.2016
Bachelor of Social Science - Human Services And Community Work
ECU
Certificate - Provide First Aid & CPR
HLTAID009-11
Diploma - Hospitality
Australian School And Tourism Management
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