KOTESWARA RAO GUTHA
Merrylands
Summary
Experienced IT engineer with a strong track record in designing, implementing, and managing network infrastructures, hardware and software. Proficient in analysing requirements and deploying secure, efficient solutions. Skilled in troubleshooting complex issues and maintaining thorough documentation. Adept at monitoring network traffic and providing data analysis for strategic decisions. Highly motivated and dedicated to driving technological growth.
IT professional prepared for this role with proven ability to drive results. Adept at managing complex systems, optimizing network performance, and ensuring cybersecurity compliance. Strong focus on team collaboration, adaptable to changing needs, and reliable in delivering high-quality solutions. Skilled in troubleshooting, system administration, and implementing innovative technologies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Engineer
Johnson & Johnson
11.2022 - Current
- Provide technical support to end device users, including installing network, desktop, software, and hardware
- Enroll and manage end devices in company portal, ensuring seamless user access and integration with other systems
- Assist in establishing security compliance measures within Microsoft 365 architecture
- Manage and troubleshoot VOIP services including the 3CX Phone System, implementing security measures to protect systems
- Perform remote support using Logmein123, Remote Desktop Protocol (RDP), and Microsoft Teams
- Monitor and manage Palo Alto firewalls and access control lists (ACLs) to enforce security policies
- Collaborate with vendors for level 4 support on hardware/software failures and maintain security software applications
- Provide audio and video conference support using services like Microsoft Teams and Zoom
- Utilize ServiceNow as a ticketing system to handle incidents, requests, and change control, adhering to SLAs and OLAs
- Image end devices and deploy software for user setup
- Configure and support remote users with VPN clients and connectivity
- Analyze and evaluate technical problems related to various systems and devices
- Develop and provide technical guidance and training for application software and operational procedures
- Deploy, set up, and oversee networks, software, database applications, servers, and workstations
- Perform BIOS configuration and driver updates
- Troubleshoot Outlook and network issues, managing Active Directory and Office 365
- Maintain SLA and OLA agreements
- Managed user accounts in Active Directory, Exchange Server, Office 365, and other related systems.
- Assisted in the successful migration of IT systems, data, and infrastructure during a company split, ensuring minimal downtime and seamless transition between the newly formed entities.
- Managed and supported data center operations, including hardware installation, system maintenance, and troubleshooting, ensuring optimal performance and uptime.
IT Support Engineer
Young Logix
02.2022 - 10.2022
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Network Engineer
Technosoft Solutions
04.2018 - 02.2019
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
Education
Master of Information Technology - Network Security
Charles Sturt University
Sydney, NSWBachelors of Electronics and Communication Engineering -
Visvesvaraya Technological University
Skills
- Active Directory user management
- VMware ESXI
- Cloud Computing Services: Azure
- Cloud Computing Services: AWS
- Cloud Computing Services: Office 365
- Ticketing System: ServiceNow
- Microsoft Endpoint Management
- Microsoft Intune
- Disaster Recovery using Veeam
- Network Protocols: TCP/IP
- Network Protocols: DNS
- Network Protocols: DHCP
- Network Protocols: VLAN
- Network Protocols: VPN
- Network Protocols: LAN
- Network Protocols: WAN
- Remote/Shadowing tools: Dameware
- Remote/Shadowing tools: Zoom
- Remote/Shadowing tools: AnyConnect
- Remote/Shadowing tools: TeamViewer
- Remote/Shadowing tools: Microsoft Teams
- Remote/Shadowing tools: Logmein123
- Operating Systems: Windows 7
- Operating Systems: Windows 81
- Operating Systems: Windows 10
- Operating Systems: Windows 11
- Operating Systems: Windows Servers 2012 R2
- Operating Systems: Windows Servers 2016
- Operating Systems: Windows Servers 2019
- Firewall: Palo Alto
- Firewall: Access Control Lists (ACLs)
- Problem-Solving
- Communication Skills
- Team Collaboration
- Time Management
- Customer-Oriented
- Proactive Operations
- Adaptability
- IT documentation
- IT incident management
- ITIL framework
- IT vendor management
- Technical support
- Remote support
- Wireless networking
- Hardware troubleshooting
- Troubleshooting and resolution
- Operating systems
- Troubleshooting and diagnosis
- Network infrastructure administration
- Data center operations
- Network support
- Asset management
Certification
- CCNA (Cisco Certified Network Associate)
- AZ-900 (Azure Fundamentals)
- AWS SysOps Associate Network Settings
- CompTIA A+ Core 1: Troubleshooting Wired & Wireless Networks
Custom
- Problem-Solving
- Communication Skills
- Team Collaboration
- Time Management
- Customer-Oriented
- Proactive Operations
- Adaptability
Timeline
IT Engineer
Johnson & Johnson
11.2022 - Current
IT Support Engineer
Young Logix
02.2022 - 10.2022
Network Engineer
Technosoft Solutions
04.2018 - 02.2019
Bachelors of Electronics and Communication Engineering -
Visvesvaraya Technological University
Master of Information Technology - Network Security
Charles Sturt University
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