Jasmine Russell
East Ipswich,QLD
Summary
Three years experience in customer service and hospitality and seven months experience as a sales representative for non for profit charities. Have gained knowledge in sales techniques and utilized them to communicate with customers clearly and influence their purchasing decisions. Confident in leadership roles such as training/mentoring staff and motivating them to hit weekly targets. I Am now able to adapt to new working environment's quickly and effectively. Currently seeking retail position that offers more experience in customer service and/or sales.
I am highly self motivated and have high energy towards customers and staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Queens Park Cafe
Ipswich, QLD
01.2023 - 07.2024
- Took orders for food and drinks and and delivered them to guests
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, allergy restrictions and pricing.
- Upsold daily specials to customers
- Prepared checks accurately and processed payments.
- Restocked drinks and VMC items
Sales
Surge Direct
Brisbane City, QLD
07.2023 - 12.2023
- Utilized various sales techniques to form relationships with donors and drive sales
- Domestic travel (sydney, newcastle, perth, melbourne)
- Hitting daily and weekly targets while maintaining company and policy procedures
- Hit a weekly goal of 24 sales within my third week of employment and continued to average at least 15 sales weekly.
- Confident in leading a team and making executive decisions such as hiring/training and mentoring individuals
Waitress
Tomato Brothers
North Ipswich, QLD
02.2021 - 10.2023
- Greeted and served customers with enthusiasm
- Collaborated with kitchen staff to update customers on unavailable dishes and wait times.
- Maintained clean working spaces
- Served alcohol and checked identification for minimum age for sale of alcoholic beverages.`
Waitress
The Coffee Club
North Ipswich, QLD
10.2021 - 12.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and eftpos machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain customer satisfaction and workforce effectiveness.
- Upsold specialty items, wine and drink selections and desserts to increase overall sales and meet targets.
- Made front of house restock list including cakes, condiments, napkins, drinks etc.
- Performed basic math calculations when computing bills for customers' meals.
- Maintained a clean work station by restocking supplies, wiping down counters.
- serving alcohol
Education
Bachelor of Science - Clinical Health Science
Torrens University
Brisbane, QLD10.2025
High School Diploma -
St Peter Claver College
QLD11.2021
Skills
- Conflict and Complaint Resolution
- Sales Techniques
- Upselling and Cross Selling
- High Energy and Stamina
- Multitasking and Prioritization
- Reliable and Responsible
Certification
- [Cert II in Hospitality], [Tafe Bundamba] - [January 2020 - November 2020]
Timeline
Sales
Surge Direct
07.2023 - 12.2023
Waitress
Queens Park Cafe
01.2023 - 07.2024
Waitress
The Coffee Club
10.2021 - 12.2022
Waitress
Tomato Brothers
02.2021 - 10.2023
Bachelor of Science - Clinical Health Science
Torrens University
High School Diploma -
St Peter Claver College
- [Cert II in Hospitality], [Tafe Bundamba] - [January 2020 - November 2020]
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