Ethan Dharma
Gwynneville,NSW
Summary
Adaptable and results-driven engineer with a background in cloud infrastructure, support, and SOC. Proven ability to resolve complex technical issues and efficiently address service requests within customer cloud environments. Demonstrated expertise in troubleshooting and delivering clear, effective communication with customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HMC Engineer - Tier 1
Macquarie Cloud Services
02.2024 - Current
- Contributed to a high-performing 24/7 operations center, providing support for public and private cloud environments, including VMware and Azure.
- Responding to incidents and service requests to customers on a range of technologies, including Fortinet firewalls (FGT/FAZ/FMG), Azure, VMware environments, Cisco UCS infrastructure, EMC Avamar backup solutions, and Zerto for disaster recovery and replication.
- Collaborated with specialists and senior engineers to troubleshoot and resolve high-severity tickets, ensuring compliance with service level agreements (SLAs).
- Gained hands-on experience with Azure Sentinel, using KQL for analyzing security alerts and event management (SIEM) to monitor and respond to security threats in real-time.
Kitchen Hand
Wollongong Golf Club
07.2022 - 01.2024
- Sanitized dining ware and kitchen equipment according to health code standards.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Maintained composure and work quality while under stress.
Cook's Assistant
Currarong Bistro
01.2020 - 03.2021
- Prepared food orders to support waitstaff and other team members.
- Worked with chef to prepare daily food specials and other supplies.
Kitchen Hand
Benny's Cafe
06.2017 - 02.2021
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained composure and work quality while under stress.
Education
Bachelor of Computer Science - Cybersecurity
University of Wollongong
Sydney, NSW11.2023
Diploma - Information Technology
University of Wollongong
Wollongong, NSW10.2021
High School Diploma -
Nowra High School
Nowra, NSW11.2020
Skills
- Azure services
- VMware
- Security operations
While working with for a MSP, I gained experience in a range of Azure services, including Azure VMs, storage, RSVs, Azure Update Manager and management configuration, virtual networks (VNets), and other key infrastructure services
While working for a private MCSP, I gained experience managing VMs on VMware cloud solutions, including VMware Cloud Director, vCenter/vSphere, and vROps
Experience with Azure Sentinel and SIEM services, utilizing KQL for querying and analyzing log data, identifying security threats, and responding to incidents
- Firewall functionality (FGT,FAZ,FMG)
- Disaster recovery (Zerto)
- EMC Avamar
Proficient in applying security policies using FortiManager (FMG), while utilizing FortiAnalyzer (FAZ) to monitor traffic, analyze logs, and generate detailed reports for improved insights and incident response
Experienced in monitoring and managing Virtual Protection Groups (VPGs) in Zerto, proactively responding to any VPGs that fall out of SLA and require troubleshooting
Skilled in managing and troubleshooting backups on Avamar, as well as promptly responding to requests for file or VM-level restores
Certification
- Cisco Certified Network Associate (CCNA)
Accomplishments
- Top 3 Best Products and Winner of Best Marketing in the UOW SCIT 2023 Trade Show for a Smart Memo application with AI integration.
- Silver Medalist of the Central Coast Judo Tournament in 2023
Timeline
HMC Engineer - Tier 1
Macquarie Cloud Services
02.2024 - Current
Kitchen Hand
Wollongong Golf Club
07.2022 - 01.2024
Cook's Assistant
Currarong Bistro
01.2020 - 03.2021
Kitchen Hand
Benny's Cafe
06.2017 - 02.2021
High School Diploma -
Nowra High School
Bachelor of Computer Science - Cybersecurity
University of Wollongong
Diploma - Information Technology
University of Wollongong
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