Anthony Pinch
Armstrong Creek,VIC
Summary
IT Service Desk Analyst and Spare Parts Manager with extensive experience in remote support, inventory management, and technical troubleshooting. Proven track record of improving service desk performance and inventory accuracy. Skilled in troubleshooting, ticketing systems, and optimizing spare parts logistics to ensure timely and accurate fulfillment.
Overview
8
8
years of professional experience
Work History
IT Service Desk Analyst
Centorrino Technologies
06.2023 - Current
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
Spare Parts Manager
Smiths of Geelong
03.2016 - 06.2023
- Increased spare parts inventory accuracy by conducting regular audits.
- Assisted engineering teams in locating hard-to-find replacement parts for obsolete equipment, prolonging its operational life.
- Reduced lead time on urgent orders by maintaining accurate stock levels and negotiating expedited shipping agreements with vendors.
- Conducted thorough research on alternative suppliers when faced with supply chain disruptions, ensuring minimal impact on production schedules.
- Adjusted stock to curtail accumulation of unused or old parts.
- Generated reports in CRM and ERP to assess stock and aid in sales projections.
- Organized storage areas strategically to facilitate quick retrieval of commonly used items while ensuring optimal space utilization.
- Monitored inventory to maximize turns and minimize obsolescence.
- Trained staff members on proper procedures for handling delicate or expensive components, minimizing breakages and losses during storage or transport.
- Collaborated with service department and collision center to provide timely and accurate parts fulfillment.
Education
Certificate III - Information Technology
Integrity Business College
06.2024
Skills
- System monitoring
- Network Troubleshooting
- Ticketing system proficiency
- Remote Support
- Application support
- Software Support
- Hardware support
- Service Desk Experience
- Software Installation
- Customer Service
- Desktop support
- User Support
Timeline
IT Service Desk Analyst
Centorrino Technologies
06.2023 - Current
Spare Parts Manager
Smiths of Geelong
03.2016 - 06.2023
Certificate III - Information Technology
Integrity Business College
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