Hsin Hua Yu
Sydney,NSW
Summary
Dedicated and dependable sales assistant and key holder with 2.5 years in retail, recognized for exceptional attendance and punctuality. Trusted by management for reliability and a strong commitment to operational excellence. Proficient in delivering exceptional customer service, driving sales through product knowledge, and maintaining visual merchandising standards. Proven track record in meeting and exceeding sales targets, coupled with expertise in cash handling and inventory management.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Givenchy
Westfield Sydney
11.2022 - Current
- Tailored product recommendations based on individual customer needs and preferences, increase upselling and cross-selling opportunities
- Developed and maintained strong customer relationships, informed customers of new arrivals and exclusive discounts.
- Managed opening and closing procedures, overseeing cash transactions and ensuring accurate daily reconciliation.
- Managed and resolved customer complaints regarding defective products
- Conducted quarterly stock takes, ensuring inventory accuracy and reducing inventory discrepancies
- Efficiently processed and packed all online and Farfetch orders, ensuring accuracy in order fulfillment and timely dispatch
Retail Sales Associate
Louis Vuitton
Taipei 101
09.2020 - 06.2021
- Provide service in various VIP activities which includes ready-to-wear shows, high jewellery showcases, and exclusive sales events for luggage, furniture, and special leather bags
- Collaborated in daily visual merchandising efforts, rotating store displays and arranging incoming inventory daily to showcase new items
Education
Bachelor of Science - Actuarial Science
University of New South Wales
Sydney, NSW12.2023
Skills
- Time Management: Prioritizing tasks in a fast-paced retail environment
- Proficient in using Point of Sale systems and excel
- Order Processing: Efficient in processing and packing online orders before store opening hours
- Cash Handling: Managed high-volume cash transactions with precision, ensuring accuracy in counting, processing payments, and reconciling registers
- Chinese- Native Speaker/ English- Fluent
Timeline
Retail Sales Associate
Givenchy
11.2022 - Current
Retail Sales Associate
Louis Vuitton
09.2020 - 06.2021
Bachelor of Science - Actuarial Science
University of New South Wales