Lorina Brown
Sydney,NSW
Summary
Knowledgeable and dedicated customer service professional with over 12 years of experience in the retail industry. Solid team player with an outgoing, positive demeanour with skills in establishing relationships with others. Motivated to maintain customer satisfaction and contribute to company success. An articulate, energetic and result-oriented individual with a passion for developing relationships, learning new skills, gaining experience and taking on new challenges.
Overview
14
14
years of professional experience
Work History
Field Support Specialist
Woolworths Group
05.2022 - Current
Commercial Assistant
Woolworths Group
05.2021 - 05.2022
- SAP Flows are actioned daily and submitted accurately limiting master data
- Working collaboratively with commercial team, supermarkets CAs, suppliers, business support services and replenishment teams
- Customer and incident management.
Store Services Assistant
Woolworths
09.2020 - 05.2022
- Demonstration of strong organisational and orientation skills through the continual revision of billing records
- Ensuring information is always up-to-date to reflect current employee contact details and stored in a safe and secure way or disposed of correctly
- Ensuring compliance with food safety, administration and store environment expectations.
- Checked pricing, scanned items, applied specials.
- Balanced and organised cash in the safe and in the registers.
- Instore ticket management
- Using Kronos to complete payroll for 150+ team members.
Assistant Customer Service Manager
Woolworths Supermarkets
09.2019 - 09.2020
- Providing administrative services and assistance in the in office when filing business receipts, photocopying, printing weekly timesheets and compiling documents for management when required
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Training and assisting staff to deliver a high standard of customer service and scanning accuracy
- Demonstration of resource management skills by allocating tasks and managing a small team on the shop floor
- Ensuring that all duties are completed by end of shift and that all hours and shifts are filled during the week
- Directly working with the manager to produce ideas and find opportunities to help the business succeed
- Kronos trained and sound knowledge.
- Forcasted wages and hours for the department. Ensuring the right people were rostered on for the right time to meet customer and business needs.
Crisis Supporter
Lifeline, Australia
02.2020 - 08.2020
- Offered supportive crisis intervention to individuals in crisis over the phone.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Service Supervisor
Woolworths Supermarkets
08.2012 - 09.2019
- Provide excellent communication skills when speaking to customers and instilling a level of trust when managing their concerns
- Displaying an excellent level of verbal communication skills when attending to phone calls and routine requests for information over the counter
- Taking initiative to effectively complete tasks and take ownership to help improve the overall performance of the business and reach store targets
- Help the manager understand and interpret data received about the business such as profit and loss and wage reports.
Service Cashier
Woolworths Supermarkets
11.2009 - 08.2012
- Provide excellent communication and customer service skills in a fast-paced environment
- Ensured that all customers received outstanding service by providing a friendly environment and attending to their queries promptly
- Demonstrated high attention to detail by operating the POS system in an extremely accurate manner ensuring all money in the till was accounted for.
Education
Bachelor of Business
Western Sydney University
08.2024
Certificate IV, Business Management
TAFE
Campbelltown06.2013
Skills
- Intermediate skills in Microsoft, Google office suites
- 70 WPM average typing speed
- Qualified Crisis Supporter
- C Class Drivers License
- Proficient in Kronos timekeeping software Proficient in SAP ERP software
- Proficient in SAP Successfactors training software
Timeline
Field Support Specialist
Woolworths Group
05.2022 - Current
Commercial Assistant
Woolworths Group
05.2021 - 05.2022
Store Services Assistant
Woolworths
09.2020 - 05.2022
Crisis Supporter
Lifeline, Australia
02.2020 - 08.2020
Assistant Customer Service Manager
Woolworths Supermarkets
09.2019 - 09.2020
Service Supervisor
Woolworths Supermarkets
08.2012 - 09.2019
Service Cashier
Woolworths Supermarkets
11.2009 - 08.2012
Bachelor of Business
Western Sydney University
Certificate IV, Business Management
TAFE
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