Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmina Solar Smith

Wodonga

Summary

Experienced ICT Systems Administrator with a strong background in ICT Support, specializing in Windows Server administration, on-premises Active Directory, and Microsoft 365 cloud services. Demonstrates comprehensive expertise in infrastructure management, configuration, and lifecycle maintenance, supporting secure, scalable, and high-performance IT environments. Skilled in VMware virtualization, system monitoring with Zabbix, and reliable data protection using Veeam Backup and Recovery. Proficient in Cisco networking and Sophos XG firewall administration, with advanced capabilities in network troubleshooting and infrastructure deployment. Strong focus on cybersecurity, including the implementation and management of Endpoint Detection and Response (EDR) solutions to proactively detect, prevent, and remediate threats across enterprise endpoints.

Overview

13
13
years of professional experience
1
1
Certification

Work History

ICT Systems Administrator

Gateway Health
03.2021 - Current
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Managed onboarding and offboarding of employees.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Installed important security patches to maintain optimal protections against intrusion and system reliability.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Drove continuous improvement of IT governance processes.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
  • Streamlined data management processes, leading to more efficient access and retrieval of information.
  • Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.

ICT Trainee

Gateway Health
12.2019 - 04.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Landscaper

AD & SA Reichel
01.2018 - 12.2019

Acting Accountant

Westside BMW
04.2017 - 12.2017

Banking & Accounts Officer

Brisbane BMW
04.2012 - 04.2017

Education

Cert. III - Information, Digital Media And Technology

Integrity Business College
Docklands, VIC
01-2021

Bachelor of Psychology - Psychology

Charles Sturt University
Albury, NSW
10-2028

Cert II. Electrotechnology -

Skillstech
Acacia Ridge, QLD
06-2012

High School Certificate -

Woodridge State High School
Woodridge, QLD
11-2007

Skills

  • Provide advanced support for over 300 end-users across a hybrid Windows/Linux environment
  • Provide advanced monitoring, trouble shooting, upgrading and creating Windows Servers (2012-2022 iterations)
  • Implement, maintain, optimize virtualisation environments using VMware on a daily basis
  • Administer user accounts, permissions, and policies through Active Directory and Group Policy
  • Manage Office 365 tenant and support Exchange Online mailboxes and security feature
  • Proficient in using Veeam Backup & Replication for enterprise-level data protection, including configuration of backup jobs, replication, recovery testing, and disaster recovery planning across virtual and physical environments
  • Skilled in implementing IT security best practices, including user access management, firewall configuration (Sophos), security auditing, antivirus/EDR deployment, and regular patching to maintain system integrity and compliance with organisational standards
  • Experienced in secure network management practices, including firewall rule administration (Sophos XG), VPN setup, access control policies, and continuous network health monitoring
  • Demonstrated cybersecurity awareness through active participation in security training, implementation of phishing prevention strategies, and reinforcement of secure user behaviour across the organization
  • Experienced in administering Sophos Mobile (MDM) to manage corporate devices, enforce compliance policies, deploy business apps, and protect mobile endpoints with integrated security features such as anti-malware, encryption enforcement, and remote wipe
  • Skilled in automating and managing software installation across multiple endpoints using NinjaRMM and PDQ Deploy to streamline software rollouts: including custom package creation, scheduling, silent installs, and compliance reporting
  • Experienced in administering Cisco routers and switches with hands-on skills in IOS configuration, VLAN segmentation, routing protocols (OSPF, EIGRP), and Meraki cloud-managed wireless networks for scalable and secure connectivity
  • Experienced in developing comprehensive IT documentation such as SOPs, technical manuals, asset inventories, and knowledge base articles to ensure consistency and support efficient troubleshooting and onboarding
  • Skilled in managing day-to-day helpdesk operations, including incident triage, ticket prioritization and remote troubleshooting, providing timely technical support and issue resolution for end-users via ticketing systems
  • Experienced in managing IT projects involving server migrations, system upgrades, network deployments, and infrastructure migrations, ensuring timely delivery and minimal downtime
  • Proficient in EDR tools implementation and management to enhance endpoint security and respond to advanced threats (Cylance, MS Defender for Cloud & CrowdStrike Falcon XDR)

Certification

  • Cisco Certified Network Associate (CCNA)
  • ITIL Foundation Certificate in IT Service Management
  • Microsoft 365 Certified: Enterprise Administrator Expert (Exam MS-102)
  • PRINCE2 Foundation


Timeline

ICT Systems Administrator

Gateway Health
03.2021 - Current

ICT Trainee

Gateway Health
12.2019 - 04.2021

Landscaper

AD & SA Reichel
01.2018 - 12.2019

Acting Accountant

Westside BMW
04.2017 - 12.2017

Banking & Accounts Officer

Brisbane BMW
04.2012 - 04.2017

Cert. III - Information, Digital Media And Technology

Integrity Business College

Bachelor of Psychology - Psychology

Charles Sturt University

Cert II. Electrotechnology -

Skillstech

High School Certificate -

Woodridge State High School

Similar Profiles

CREATE PROFILE
Jasmina Solar Smith