Ismail Bin Islam

• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Ensuring regular quality check of fuel and store products to meet company standard.

• Reviewed site wireless survey data to support design production and validation activities.
• Assisted with overall site design process to client's protocols including drawing management and interaction with client information.
• Made site design visits to confirm RF equipment match the design, collect NFPOI information for Electromagnetic Emission assessment and design for telecommunications equipment installation.
• Directly liaised with RF Engineer to assist with design by validating coverage are met and identifying improvement opportunities.
• Assisted Senior Design Engineers to liaise with customer design teams for design escalations.
• Assisted with design mark-up for BTS and DC power calculations for upgrade and Greenfield sites.
• Assisted CAD team to complete Preliminary and Final Design.