Brendan Doyle
Pakenham,VIC
Summary
Knowledgeable and dedicated customer service professional with over 5 years of experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Barista/All Rounder
The Rise Pizzeria
01.2024 - Current
- Prepared a large number of coffee orders during peak periods within or below average wait times set by management
- Developed and maintained loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Food and Beverage Supervisor
Dainton Brewery
09.2023 - 01.2024
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Venue Manager
Brownstone Mircro Brewery (Atura Hotel Dandenong)
04.2023 - 09.2023
- Observed employee's individual strengths and implemented a mentoring program to further develop strong points and improve weaknesses.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Ensured smooth execution of functions and events by coordinating logistics, catering, audio-visual equipment, and other essential services.
Food and Beverage Supervisor
Atura Hotel's
10.2022 - 04.2023
- Successfully supervised multiple departments to ensure conference client needs were met daily.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service, and accurate delivery.
- Boosted team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Managed a large variety of small to large-scale functions and events, ensuring timely preparation, delivery, and setup to exceed client expectations.
Cafe Supervisor
Sugar Buns
05.2022 - 10.2022
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Managed financial transactions accurately, maintaining detailed records for accounting purposes.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
Store Supervisor
Walkers Donuts
10.2021 - 02.2022
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Logistics Officer
HACH Pacific
05.2020 - 02.2021
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Checked shipments for properly labelling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
Bottle Shop Attendant/Floor Staff Member
Beretta's Langwarrin Hotel
01.2018 - 06.2020
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Collaborated with team members in a timely and effective manner to provide prompt, smooth and excellent customer service.
- Served high customer volumes during special events, nights, and weekends.
Education
Diploma of Business -
Torrens University Australia
Melbourne, VIC12.2022
Diploma of Event Management -
Holmesglen Institute
Moorabbin, VIC12.2021
Diploma of Sport Development -
Holmesglen Institute
Moorabbin, VIC12.2021
Skills
- Process Optimization
- Task Prioritization
- Time Management
- Service Coordination
- Event Planning
- Friendly and Outgoing
- Coffee Expertise
- Liquor, Beer, and Wine Knowledge
Timeline
Barista/All Rounder
The Rise Pizzeria
01.2024 - Current
Food and Beverage Supervisor
Dainton Brewery
09.2023 - 01.2024
Venue Manager
Brownstone Mircro Brewery (Atura Hotel Dandenong)
04.2023 - 09.2023
Food and Beverage Supervisor
Atura Hotel's
10.2022 - 04.2023
Cafe Supervisor
Sugar Buns
05.2022 - 10.2022
Store Supervisor
Walkers Donuts
10.2021 - 02.2022
Logistics Officer
HACH Pacific
05.2020 - 02.2021
Bottle Shop Attendant/Floor Staff Member
Beretta's Langwarrin Hotel
01.2018 - 06.2020
Diploma of Business -
Torrens University Australia
Diploma of Event Management -
Holmesglen Institute
Diploma of Sport Development -
Holmesglen Institute
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