ASHWATH BALGAR SHANKARNARAYANA
Sydney,NSW
Summary
3+ years of experience in IT infrastructure management and process automation. Currently pursuing my post-graduation in the field of Data Science with a 3.2 GPA. Expert in IT network process automation with keen interest in Automation and Machine Learning. Previously automated 10 critical Network processes end to end for GE, resulting in around 15 FTE reductions. Detail-oriented machine learning professional seeking to build models with improved quality and efficiency.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Design Team Lead
Look Design & Digital
Sydney, Australia
11.2020 - 08.2021
- Maintained records of work orders for more than 150 customers like Telstra, JCDecaux, NSW transport, Qantas Airways, etc and executed each job in a way to ensure customer satisfaction
- Supervised more than 200 screen preparation processes in eight months
- Performed my duties in a collaborative environment with diverse team and autonomously when required
- Increased throughput by 12% by prioritising orders, performing quality checks on all units printed, reducing the printing time, encouraging team-building activities
- Received an award “Valuable Asset to the Company” by the CEO of Look Design & Digital in December 2020
Technical Support Engineer Level 3
Cisco Systems Pvt. Ltd
Bengaluru, India
07.2018 - 07.2019
- Participated in on-call roster, providing a critical response to medium and large-scale outages affecting infrastructure systems’ availability, resiliency, and performance
- The primary point of contact for external customers in the APAC region
- Troubleshoot and perform root-cause analysis to isolate and remediate hardware and software issues with UCS enterprise servers using specialist skills and tools
- Performed over 3000+ hardware upgrades with 94% accuracy
- Carried out preventive maintenance and recovery procedures for critical enterprise systems and network devices such as routers, switches, firewalls and load-balancers
- Installed, configured, tested, debugged, and resolved issues related to database systems such as installation/deployment errors, RAID failures or OS corruption; and monitor audit/boot logs to track recovery issues
- Reviewed system configuration, monitored system files and security policies such as manipulation of port security and access control lists to meet customers’ needs
- Assessed vendor compliance, based on the established work order, track service deliverables, and escalate corrective actions to management while adhering to Cisco security protocols, standards, and policies
- Successfully trained six Level 2 new hires
- Maintained the KPIs of the team.
Senior Service Engineer, Automation
Microland Ltd
Bengaluru, India
06.2017 - 04.2018
- Executed end to end automation projects for the client General Electric
- Projects include:
- GE VPN – An automated powershell script
- GE Change Management – Created using Ayehu Eyeshare, Powershell, API for Device Silencing Tool
- GE Collab – An automated SCOM Alert Management System using Ayehu Eyeshare Orcehstrator and Powershell
- GE DART - Automation using Python (Selenium module, PyAutoGUI module)
- GE Billing (Standalone Tool developed using C#, Python)
Senior Service Engineer
RIMS, Microland Ltd
Bengaluru, India
12.2015 - 06.2017
- General Electric
- Managed Priority 1 to Priority 4 tickets working in an incident management team
- Managed and maintained global security and VPN network of the client with zero outages
- Troubleshot issues related to F5 VPN and load balancers
- Created 10,000+ VPN accounts and provided customers access to web client/server applications remotely
- Analysed the traffic flow of clients and fixed issues using tools like TCP dump and Wireshark
- Implement Emergency Changes on various security devices to fix Customer and Business-related issues within the Service Level Agreement
- Opened required cases with Vendors for any related issues that would require Vendor involvement and followed up with them on the cases regularly to fix the issues on priority
- Attended conference calls with technical escalation point's on-site/Customer/RCA reviews/High critical incidents conference calls
- Trained and mentored eleven new hires in the team
Education
Master of Data Science -
Macquarie University
07.2020 - Current
Bachelor of Engineering - Information Science
Visvesvaraya Technological University
09.2011 - 06.2015
Skills
Statistical analysis and computing
SQL, NoSQL
Data Visualization
Mathematics
Programming
Communication
Structured thinking
Timeline
Design Team Lead
Look Design & Digital
11.2020 - 08.2021
Master of Data Science -
Macquarie University
07.2020 - Current
Technical Support Engineer Level 3
Cisco Systems Pvt. Ltd
07.2018 - 07.2019
Senior Service Engineer, Automation
Microland Ltd
06.2017 - 04.2018
Senior Service Engineer
RIMS, Microland Ltd
12.2015 - 06.2017
Bachelor of Engineering - Information Science
Visvesvaraya Technological University
09.2011 - 06.2015