SHEIL PRASAD
Bonner,Australia
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Big W
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Purchasing Officer
Ontime Electronics & Electrical Construction PTE Ltd
06.2019 - 07.2023
- Negotiated contracts with outside providers to minimize costs to company and customers
- Analyzed supplier data, such as price lists, quality assurance plans, and delivery schedules, to determine the best suppliers for goods and services
- Researched new products or services that could improve operational efficiency or reduce costs
- Ensured timely delivery of products by establishing strong communication with vendors
- Developed and monitored purchasing strategies to ensure cost-effective purchases
- Negotiated with vendors to obtain competitive prices while maintaining high standards of quality and service
- Provided training on procurement policies and procedures for new staff members
- Obtained quotes from various suppliers to determine most cost-effective purchasing options
Office Administrator
Ontime Electronics & Electrical Construction PTE Ltd
01.2017 - 06.2019
- Filtered emails based on importance and escalated issues to leadership
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed
- Created memos, letters and other documents, fostering internal and external communication
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services
- Performed clerical duties such as photocopying, faxing and scanning documents
Office Assistant
MC LAWYERS
04.2016 - 06.2016
- Dispersed incoming mail to correct recipients throughout office
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies
- Answered phone calls and welcomed visitors to office
Education
Diploma of Information Technology - Information Technology
Canberra Institute of Education And Technology
07.2026
Certificate I - Certificate in Human Resource Management
Keshals Business Education Institute
01.2021
Certificate III - Information Technology
Keshals Business Education Institute
01.2017
Skills
- Microsoft Office
- Contract Administration
- Money handling abilities
- Purchase Order Management
- Price Analysis
- Cost Controls Familiarity
- Price Negotiation
- Document Preparation
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Computer Proficiency
Additional Information
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges., Time management, Soft Spoken / Communicative, Team Work, Ability to work under pressure, Fast learner - ability to adapt quickly, Ability to multitask
Languages
English
Hindi
Fiji
References
Teresia Nayaca, Ontime Electronic & Electrical Construction PTE LTD
Hobbies and Interests
- Exploring new places
- Reading Fictional Novels
- Helping people
- Communicating
- Spending time with my furry friends
Socializing, Reading, Adventurous, going on trips
I enjoy talking to people who aren't shy or rude i believe communication is a better way to live life I also enjoy reading romantic novels I m always up for an adventure I love love going on trips especially if they are unplanned its always the memorable ones.
Apart from that I m a very good team player I enjoy working as well no work is to big or small .
Timeline
Customer Service Representative
Big W
09.2023 - Current
Purchasing Officer
Ontime Electronics & Electrical Construction PTE Ltd
06.2019 - 07.2023
Office Administrator
Ontime Electronics & Electrical Construction PTE Ltd
01.2017 - 06.2019
Office Assistant
MC LAWYERS
04.2016 - 06.2016
Diploma of Information Technology - Information Technology
Canberra Institute of Education And Technology
Certificate I - Certificate in Human Resource Management
Keshals Business Education Institute
Certificate III - Information Technology
Keshals Business Education Institute
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