Pamela Kohn
Yeppoon ,QLD
Summary
Reliable mentor prepared to take on a new role. Focused on assisting Participants in developing emotional, social and life skills that will help them on their journey towards sustainable employment. Strengths include communication, activity planning and problem solving. Well-versed in working with Participants from a variety of backgrounds and tailoring support to each individual based on their needs and challenges.
Overview
4
4
years of professional experience
Work History
Mentor
Community Solutions
Rockhampton, QLD
05.2023 - Current
- Built relationships with participants by identifying barriers and goals, worked with participants to assist them on their journey to find employment.
- Assisted participants to find suitable activities that would progress them towards employment.
- Proofread and edited clients' resumes to improve interview chances.
- Experience with Workforce Australia systems and Job Ready.
- Managed a caseload of up to 130 participants in search of gainful employment.
- Tracking Participants through their first 4 weeks of new employment through Post Placement support.
- Used the employment fund to assist participants with work-related expenses.
- Ran group sessions and appointments to help participants engage.
- Writing and checking progress payments and progress payment reviews.
- Reverse marketing participants to local employers to assist them in employment.
- Consistently achieved KPI expectations relating to my role.
Community Services Trainee
Community Solutions
Rockhampton, QLD
10.2022 - 05.2023
- Created a welcoming environment by greeting participants on arrival.
- Provided support to existing staff on various tasks and duties.
- Assisted in scheduling and booking appointments as needed.
- Provided assistance to participants with their job searching and resume editing.
- Answered multi-line phone system, routing calls, and delivering messages to staff.
- Assisting with checking PBAS reports and ensuring all job search quality checks were actions.
All Rounder
Gunmet Glen Cabins
Yeppoon, 4703
09.2020 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Ensured that all bookkeeping was completed efficiently and without error.
- Assisted with booking customers' accommodation and extending stays when needed.
- Cleaning and grounds maintenance to a high level of cleanliness as required.
Education
Certificate III - Individual Support
Morrissey Training
Brisbane, QLD03-2017
Skills
- Relationship Building
- Microsoft Office Suite
- Detailed case note writing
- Strong organizational skills
- Multitasking and time management
- Goal Setting
- Case Management
- Teamwork and Collaboration
References
- Lauren Savige - Recruitment Specialist - Community Solutions - 0423 933 463
- Trudi Maxwell - Support Co-Ordination Manager - Upcare - 0421 007 472
Timeline
Mentor
Community Solutions
05.2023 - Current
Community Services Trainee
Community Solutions
10.2022 - 05.2023
All Rounder
Gunmet Glen Cabins
09.2020 - 10.2022
Certificate III - Individual Support
Morrissey Training
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