Jordan McLellan
Middle Ridge,QLD
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with experience building community and developing social skills through incremental therapeutic techniques.
Overview
9
9
years of professional experience
Work History
Community Support Worker
Toowoomba Community Care
04.2023 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Working in a team environment with other support workers and support coordinators
- Educated young people about strategies for driving discussions and promoting social changes.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Disability Support Worker
Up Care Disability Support Services
07.2022 - 04.2023
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
Optical Assistant
BAILEY NELSON
04.2021 - 10.2022
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Teaching Assistant
St Joseph's School (primary)
10.2020 - 12.2020
- Work in a team with teachers when students participated in school excursions.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Optical Assistant
Chas Sankey Fraser Optometrist
07.2018 - 09.2019
- Working in a team environment to ensure all the tasks for the day and week are met
- Using different machines to look inside the eye and to help the optometrist get a better understanding on what is going on behind the eye
- Work on reception, taking phone calls, booking new and old patients in
- Recommend the right frame and the right lenses for the glasses if a patient was prescribed with glasses
- Attend staff training to learn something new about the eye, the diseases it can get and also handy knowledge to help pick the right frame and lenses for patients
- Helping the office manager at the end of month such as, checking Medicare, banking, and Hicaps.
Crew Trainer
Red Rooster
01.2015 - 01.2017
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols..
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
Education
Aboriginal And Torres Straight Island Health Care
Tafe QLD, Online
Toowoomba, QLD12.2024
Tafe -
Alffie, Online
01.2020
SECONDARY -
St Joseph’s School
01.2016
Skills
- Disability Awareness
- Drug Abuse Prevention
- Client Needs Assessments
- Social Integration
- Data entry and reporting
- Personal care assistance
- Case management
- Substance abuse awareness
- Empathy and understanding
- Mental health knowledge
- Stress management
activities
- Granite Belt Wildlife Careers
- Babysitting
- Volunteering at Ballandean Soccer Club
- Meals on Wheels
- Other sporting activities
- Volunteering at RSPCA
- Coaching under 6/7-year-olds in soccer
- Walking dogs
References
- Opal McMonigle, Office manager - AWE media, 0497 338 666
- Rebecca Weston, Store Manager - Bailey Nelson, 0402 970 939
- Lauren Richards, SNR Admin Officer - Upcare, 0467 733 411
Timeline
Community Support Worker
Toowoomba Community Care
04.2023 - Current
Disability Support Worker
Up Care Disability Support Services
07.2022 - 04.2023
Optical Assistant
BAILEY NELSON
04.2021 - 10.2022
Teaching Assistant
St Joseph's School (primary)
10.2020 - 12.2020
Optical Assistant
Chas Sankey Fraser Optometrist
07.2018 - 09.2019
Crew Trainer
Red Rooster
01.2015 - 01.2017
Aboriginal And Torres Straight Island Health Care
Tafe QLD, Online
Tafe -
Alffie, Online
SECONDARY -
St Joseph’s School
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