Shanthi Jones
HORNSBY,NSW
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments, and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
28
28
years of professional experience
Work History
Aged Caregiver
Daughterly Care
02.2017 - 10.2022
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Monitored clients' overall health and well-being and noted significant changes.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Dental assistant / Receptionist
Dr Kanowitz Dental Surgery
01.2010 - 01.2015
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for filling, casts and impressions.
- Scheduled and confirmed patient appointments.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Verified patient insurance eligibility and benefits.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Leasing & Insurance Administrator
Sinclair Knight Merz
01.2000 - 01.2004
- Prepared applications, documents and data to renew insurance policies.
- Administered and maintained reports for incidents, claims, and property losses.
- Improved customer satisfaction by efficiently processing insurance claims and addressing inquiries.
Casual Waitress/ Supervisor
Tables Restaurant
01.1999 - 01.2002
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Greeted new customers, discussed specials, and took drink orders.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Managed food resources, memorized orders, and coordinated customer service.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Veteran Affairs Accounts Clerk
Sydney Adventist Hospital
05.1998 - 03.2000
- Processed payments and documents such as invoices, journal vouchers and statements for each department eg: Physio and Pathology Departments.
- Generated invoices upon receipt of billing information and tracked collection progress.
Restaurant Waiter
Epping Community Club
01.1997 - 01.1998
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Kept server areas clean and stocked to increase efficiency while working tables.
Restaurant Manager
Park Hyatt Sydney
01.1995 - 01.1997
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
Associate of Applied Science - Dementia Care
University of Tasmania
Hobart, TAS03.2024
No Degree - Certificate Preventing Dementia
University of Tasmania
Hobart, TAS05.2018
No Degree - Certificate of Understanding Dementia
University of Tasmania
Hobart, TAS04.2017
Skills
- Good understanding of computers (Microsoft 2010, Microsoft Word, PowerPoint, Excel)
- Customer service
- Receptionist
- Basic accounting skills
- Management skills
- Compassionate Care
- Personal Care Aide (PCA)
- Physical therapy support
- Client Education
- Patient Management
- Supportive Companionship
- Errands
- Client Records Management
- Personal Care Worker (PCW)
- ADL Assistance
- Dementia Care
Profile
0411 233 708, s.f.jones.1969@gmail.com, 25 Ethel Street, Hornsby, NSW, 2077
Referees
- Stephanie Johnston, 0410 495 690
- Caroline Mitchell, 0409 032 188
- Michelle Ellis, 0405 144 572
Training
- Diploma in Dementia Care, UTAS, 2018
- Statement of Attainment, CBD College, 2020
- Certificate of Acknowledgement, Aspenmedical, 2020
- Certificate Preventing Dementia, UTAS, 2018
- Certificate Understanding Dementia, UTAS, 2017
- Daughterly Care Courses, 2017
- Certificate of Completion, Australian Healthcare & Hospital Association, 2017
- Advance Certificate in Hospitality, Williams Business College, 1994
- Diploma of Nursing, University of Western Sydney, 1990 - 1993 (incomplete)
Timeline
Aged Caregiver
Daughterly Care
02.2017 - 10.2022
Dental assistant / Receptionist
Dr Kanowitz Dental Surgery
01.2010 - 01.2015
Leasing & Insurance Administrator
Sinclair Knight Merz
01.2000 - 01.2004
Casual Waitress/ Supervisor
Tables Restaurant
01.1999 - 01.2002
Veteran Affairs Accounts Clerk
Sydney Adventist Hospital
05.1998 - 03.2000
Restaurant Waiter
Epping Community Club
01.1997 - 01.1998
Restaurant Manager
Park Hyatt Sydney
01.1995 - 01.1997
Associate of Applied Science - Dementia Care
University of Tasmania
No Degree - Certificate Preventing Dementia
University of Tasmania
No Degree - Certificate of Understanding Dementia
University of Tasmania
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